11
12
Troubleshooting
Problem
Recommended Action
The client
connected to the
device cannot
access the
Internet.
y
Ensure that your nano-SIM card is
available.
y
Change the location and find a
place with good signal.
y
Check the settings of the WAN
connection mode.
y
Contact your service provider and
confirm your APN settings.
The 4G Mobile
Hotspot
configuration page
cannot be visited.
y
Enter the correct address. Please
view the label on your device to
get the default Device Manager
Website IP address.
y
Use only one network adapter in
your PC.
y
Do not use any proxy server.
Get More Help
You can get help by:
y
Phone
1300 789 475
y
Visiting
www.ztemobiles.com.au
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Notice
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print errors or update specifications in this guide without prior
notice.
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Other trademarks and trade names are those of their respective
owners.
Version No.:
R1.0
