Confidential and Proprietary Information of ZTE CORPORATION 33
C h a p t e r
11
FAQ
If you encounter problems while using the device, or if it performs erratically, you can consult
the information in the chart below. If your particular problem cannot be resolved using the
information in the chart, contact the dealer where you purchased the device.
Problem Description
Possible Causes
Problem Solving
When the device is
connected, the
computer cannot find
it.
The device is not connected properly.
1. Restart the computer, or
reconnect the device.
2. Insert the device to
another computer.
Cannot open the
WEBUI configuration
page automatically
after the device is
connected properly.
The system configuration is having
difficulty with the auto-run software.
1.Close all the anti-virus
functions
2.The device will appear as a
virtual CDROM on the
PC’s. Click on the icon
and start the
AutoRun.exe
.
3. Double click
icon on the desktop.
After restarting the
computer, there is no
signal indicated.
1. You are in the place where there is
no GSM/ GPRS /EDGE /WCDMA
/HSDPA(HSUPA) network coverage.
Such places include underground
parking garages, tunnels, and some
remote rural areas.
1. Change location to a place
with stronger signal.
