54
Problem
Description
Possible Causes
Problem Solving
After the modem
is plugged in, the
modem program
doesn
’
t run
automatically.
The system
configuration is not
proper.
Please open the
modem program
manually. You can
find it in the Start
→
Program menu or
the shortcut on the
desktop.
1. The position of
the USB Modem
inner antenna is
unfitting.
1
．
Adjust the angle
and position of the
USB Modem.
After restarted
the computer,
there is no signal.
2
．
You are in the
place where no
GSM/GPRS/EDGE/
UMTS/HSDPA/HS
UPA network
covered , such as
underground
parking lot, tunnel
etc.
2. Change to the
places where is the
signal is in good
condition.
1. The modem isn
’
t
inserted well.
1. Restart the
computer, or insert
the modem again.
When the USB
Modem has been
plugged in,
computer cannot
find the visual
disc of the USB
Modem.
2. The USIM/SIM
card isn
’
t inserted
well, such as
inserted in reverse.
2. Insert the
USIM/SIM card
correctly again.
Make sure the
metal contact side
should be inserted
inside
