18
4 FAQ & Answers
When you meet the following problems in service, please refer to the following answers to
solve it. If the problems still exist, please contact with your suppliers.
Problem Description
Possible Causes
Problem Solving
1. The position of the USB
modem inner antenna is unfitting.
1
．
Adjust the angle and
position of the USB modem.
After restarted the
computer, there is no
signal.
2
．
You are in the place where no
GSM/ GPRS/ EDGE/ WCDMA/
HSDPA network covered , such as
underground parking lot, tunnel etc.
2. Change to the places
where having good signal.
1. You are in the place where no
GSM/ GPRS/ EDGE/ WCDMA/
HSDPA network covered, such as
underground parking lot, tunnel etc.
1. Change to the place
where having good signal.
2. The network at this time in
this place is busy now.
2. Try later.
3. The APN in the user config
files is error.
3. Check with the APN
in the user config file in the
“Internet--Edit Configure”.
4. The modem data is error.
4. It is perhaps the
GPRS or WCDMA network
problem and please contact
with the local supplier timely.
Date connection
failed.
5. The network type selected by
manual is wrong.
5. Select the correct
network type according to
the type of the SIM/USIM
card.
1. After connection, there is no
data transfer, which resulted that you
can not open web pages.
1. Check that the APN
in the Default Configuration
is correct or not.
Connected to the
Internet, but it cannot open
any website page.
2. The IE browser got problems.
2. If the IE got
problems, upgrade to the
new version or reinstall the
IE browser. It cannot open
any website page.
