32
Symptoms
Possible Problem/
Solution
can’t see the caller’s ID/
number.
support
Caller
LINE
Identification Presentation
(CLIP).
I can’t access my Voice
Please consult with the
service provider to make
sure the service is
supported and active.
When my friends call and I
am busy the call doesn’t go
to voicemail.
Please consult with the
service provider to make
sure the service is supported
and active.
I can’t make or receive a
call when I am surfing on
the net.
Please DO NOT use the
internet and make sure it is
idle (meaning no packets are
transferred) for 30 seconds
to 1 minute. Than you may
proceed to make a call.
How come when I am on
the phone and there is a
incoming call there is no
indicator to allow me to
pick up the next call.
Please consult with the
service provider to make
sure the service is supported
and active.
I cannot use my dect phone
or the phone I purchased.
Please use the phone set
provided by the service
provider.
