28
4 FAQ & Answers
When you meet the following problems in service, please refer
to the following answers to solve it. If the problems still exist,
please contact with your suppliers.
Problem
Description
Possible Causes
Problem Solving
The system can
not run the
installation
program
automatically.
The system
configuration is
having difficulty
with the auto-run
software.
The device will
appear as a virtual
CDROM on the
PC’s start menu.
Click on the icon
and start the
autorun.exe. If you
have previously
installed a version
of the program,
please uninstall it
first.
After installation,
the system
doesn't install the
driver program
properly.
The system
configuration is
having difficulty with
the auto-run
software.
Please install the
driver program
manually. The
driver program can
be found in
installation folder.
After the device is
plugged in, the UI
program doesn't
run automatically.
The system
configuration is
incorrect.
Please open the UI
program manually.
You can find it on
the desktop.
