34
Troubleshooting
Problem
Suggested Solution
I cannot access the Internet at
all.
•
Please check your configuration settings.
•
Please wait 1~2 minutes for the router to initialize.
•
Check your network indicators.
The download or upload speed
is very slow.
The speed is dependent on signal strength. Check
your signal strength and network type.
I cannot visit the 5G CPE web
page.
•
Enter the correct IP address. You can check the
label on the device to get the default address.
•
Only use one network adapter in your PC.
•
Do not use any proxy server.
I cannot establish the Wi-Fi
connection between my device
and the client.
•
Make sure the Wi-Fi function is active.
•
Refresh network list and select the correct SSID.
•
Check the IP address to make sure your client can
obtain an IP address automatically in the Internet
protocol (TCP/IP) properties.
•
Type the correct network key (Wi-Fi password)
when you connect to the device.
The signal indicator does not
light.
•
This indicates poor reception. Try moving the
device to another location. See
Best Placement in
the Home
.
•
If you can still connect to the Internet, you may
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t
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d S
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Problems with the passwords.
•
For the default Wi-Fi password and the default
password to the 5G CPE web page, please check
the label on the device.
•
If you changed the passwords and forgot them,
you need to restore the device to the factory
default settings.
