Zte Altair User Manual Download

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TROUBLESHOOTING AND FAQS

Troubleshooting and FAQs

Consult the following table for resolutions to common problems. If your

particular problem cannot be resolved using the information in the table,

take your phone to an authorized dealer or service center for assistance.

Problem

Possible causes

Possible solution

Poor reception The network signal is too

weak at your current

location, for example, in

a basement or near a tall

building.

Move to a location where

the network signal can be

properly received.

The network is busy or

overloaded.

Wait a few minutes and try

your call again.

Echo or noise

on the line

Poor connection.

End the call and dial again.

Certain phone

features not

working

Aio may not support some

of the features on your

phone.

Contact Aio at 1-855-246-

2461 to determine support

for the features.

Summary of Contents for Altair

Page 1: ...een 9 Main menu 11 Phone calls 13 How to make calls 13 How to receive calls 13 Adjusting your call settings 13 Adjusting the volume 14 Using call history 14 Address book 15 Adding a new contact 15 Searching contacts 15 Configuring speed dial 16 Performing a speed dial 16 Entering text 18 Messaging 20 SMS and MMS messages 20 Voicemail 23 Contents ...

Page 2: ...in the browser 26 Bluetooth 27 Enabling Bluetooth 27 Connecting to other devices 27 Sending data 28 Receiving data 29 Entertainment 30 Capturing and viewing pictures 30 Capturing and viewing video 30 Music 31 Voice recorder 33 Tools 34 Alarm 34 Calendar 34 Calculator 35 Tip calculator 36 Stopwatch 36 World time 37 Conversion 37 ...

Page 3: ...ngs 43 Security settings 44 Customization 46 Accessibility 47 TTY mode 47 HAC hearing aid compatibility mode 47 Care and Maintenance 48 General care 48 General guidelines 50 CTIA requirements 52 Aircraft safety 52 Hospital safety 53 Road safety 53 Vehicles equipped with airbags 54 Declaration of conformity 54 Disposing of your phone 54 ...

Page 4: ...ency service 54 HAC mode 55 Troubleshooting and FAQs 56 Specifications 59 FCC compliance 60 Radio frequency RF energy 61 Warranty 63 Limited warranty 64 How to get warranty service 65 Other warranty program 65 Notes 66 ...

Page 5: ... not plan to use the battery for a long time remove it from the phone and store it in a cool dry place 1 Remove the back cover as shown 2 Carefully insert the battery with the contacts located against the metal springs 3 Push down the battery until fully seated 4 Replace the cover on the back of the phone Removing the battery 1 Hold the Power end key to power off the phone 2 Remove the back cover ...

Page 6: ... your phone and remove the battery before inserting or removing the SIM card Failing to do so could cause information on the card to be lost or destroyed 1 Hold the Power end key to power off the phone 2 Remove the back cover and battery 3 Insert the SIM card into the card slot with the cut corner facing outward as shown below Insert the card into the card holder and push it until it clicks into p...

Page 7: ...2 GB 1 Hold the Power end key to power off the phone 2 Remove the back cover and battery 3 Insert the microSD card carefully with the metal contacts facing downward as shown Make sure that the card is fully seated in the slot 4 Reinsert the battery and replace the back cover Caution Do not attempt to use memory cards other than microSD cards with this phone Attempting to use non compatible memory ...

Page 8: ...est performance charge the battery fully prior to using the phone for the first time 1 Open the charging port cover 2 Insert the charger s connector into the charging port Be sure to insert the connector in the correct orientation Do not force the connector into the port 3 Plug the charger into a standard AC wall outlet 4 When the battery is fully charged unplug the charger and disconnect it from ...

Page 9: ...mpletely discharged or has not been used for an extended period of time the screen may not display the charge indicator until the battery has been continuously charged for 10 to 40 minutes Do not attempt to charge the battery at temperatures lower than 32 F 0 C or higher than 113 F 45 C Switching your phone on off Note Take care to observe all posted signs and rules restricting or prohibiting the ...

Page 10: ...t key Microphone Charging port Send key Volume keys Headset port Enter return key Delete key Power end key Camera key Clear key Right select key Center select key Up Down Left Right key Lock key Left select key Multi task key Symbols key Space key Back Camera lens ...

Page 11: ...ccess Email Left Right select keys The bottom line of the display shows the options that can be selected using the Left and Right select keys The options change depending on the application function being used Send key Press to dial or answer a call From the home screen Press to show a list of recent calls Power end key Hold to turn the phone on off Press to end a call reject an incoming call canc...

Page 12: ...old to activate the camera function From within the Camera application in Camera mode Take a photo From within the Camera application in Camcorder mode Start or stop recording Space key Add a space when entering text From the home screen Hold to activate deactivate silent mode with vibration ...

Page 13: ... and ready for use The display has four areas Indicators and icons Indicators and icons area Date and time area Text and graphics area Left and Right select key function indicators Indicator What it means Signal strength 3G network EDGE network GSM network Indicator What it means New SMS text message New MMS multimedia message New email message ...

Page 14: ...ns continued Indicator What it means Message memory full Email inbox full New voicemail Mute Headset mode Vibrate mode Indicator What it means Bluetooth on Call forwarding active Battery status Missed call GPRS in use green and white Alarm ...

Page 15: ...Center select key to access the Main menu Icon Name Description Recent Calls View all missed dialed and received calls Messaging Send and read text SMS or multimedia MMS messages Email Access mobile email Web Browse the Internet on your phone Main menu icons ...

Page 16: ...s My Pics Access the camera and your photo gallery Videos Access your videos Music Player Listen to music and create playlists Tools Set an alarm calculate a tip activate the stopwatch and more File Manager View files stored on your phone or microSD card Settings Set up and personalize your phone Main menu icons continued ...

Page 17: ...ect key to activate the speakerphone Tip If you have connected a headset to the phone you can press the button on the headset to answer the call if headset supports this function Adjusting your call settings During a call you can press the Left select key to access in call options The options displayed on the menu will change when certain functions are activated The options below will be displayed...

Page 18: ...F off Enable or disable DTMF tones touch tone sounds End Call Disconnect the current call Adjusting the volume During a call press the Volume keys to adjust the earpiece or speaker volume Using call history From the home screen press the Send key to check the All Calls log for a list of recent calls ...

Page 19: ...to save the new contact Searching contacts 1 Go to the Main menu Address Book to view all contacts 2 Enter a letter and the phone will display all contacts whose first names begin with that letter For example to search for Sam Green press the S key once All first names starting with S or s will be displayed Note If you have changed the Display Order setting on your phone to show last name first e ...

Page 20: ...ess the Power end key to return to the home screen Performing a speed dial Note The 1 key is reserved for the Voicemail number 1 From the home screen hold the corresponding Number key 2 to 9 in the speed dial list to make the call 2 Press the Power end key to end the call Using address book entry options 1 From the home screen go to the Main menu Address Book 2 Scroll to the desired contact and pr...

Page 21: ...cted contacts Send Email Send an email to all of the selected contacts Delete Delete all of the selected contacts Set as Speed Dial Assign the highlighted contact to one of the Speed Dial positions Settings Change global Address Book settings You have four options SIM Management Copy contacts to or from the SIM card or delete contacts from the SIM card Display Order Choose the order in which names...

Page 22: ...t Right key to access shortcuts Press up to start a SMS text message Press down to open the Address Book Press right to access the calendar Press left to access email Clear key Delete key Enter return key Center select key Up Down Left Right key Space key Shift key Alt key Symbols key ...

Page 23: ...t key twice to change to numeric mode To enter symbols press Symbols key then use the Up Down Left Right key to locate a symbol Press the Center select key to enter the symbol To move the cursor press the Up Down Left Right key To delete the character before the cursor press Delete key or the Clear key Hold the Delete key or the Clear key to delete all characters before the cursor To enter a carri...

Page 24: ...l addresses Note These features require subscription based messaging plans Charges may apply Contact your service provider for more information SMS and MMS messages Sending a new SMS message 1 Go to the Main menu Messaging New Message 2 Enter a name mobile phone number or press the Center select key to choose the message recipient s from the Address Book 3 Press down on the Up Down Left Right key ...

Page 25: ...versation to check your messages Message options From the home screen go to the Main menu Messaging Conversation to access your messages While any single message is highlighted press the Left select key for Options to access the following menu items Reply Reply to the sender of the message via SMS or MMS Call Call the sender of the message Message Menu Return to the Messaging menu Delete Delete th...

Page 26: ... list and press the Center select key to insert it 4 Edit your message as desired Text message settings Text Message Center Number Service center number given to you by your service provider Multimedia message settings From the home screen go to the Main menu Messaging Settings Multimedia Message Settings to access advanced settings for MMS messaging functionality Retrieval Settings Configure the ...

Page 27: ... set it manually Retrieving a voicemail The new voicemail icon will appear at the top of the screen to notify you that you have received a new voice message and a message alert will pop up Press the Center select key to listen to the voice message or from the home screen hold the 1 key to automatically dial the voice mailbox number Note If you experience issues in setting up voicemail please conta...

Page 28: ...ng Yahoo Mail AOL AIM Hotmail and Gmail 1 From the home screen go to the Main menu Email 2 Select the name of your email provider The following steps will vary depending on your provider 3 If your email provider is not listed scroll down and select Others Follow the on screen instructions 4 Enter your email address and password ...

Page 29: ...ertain which option you should select contact your email provider 7 Enter a display name and press the Center select key 8 After you have logged into your account you will be able to view your inbox Select an email and press the Center select key to read it Press the Left select key to view additional options ...

Page 30: ...ctly into the URL field or scroll down the list of recent websites using the Up Down Left Right key 4 Press the Center select key 5 While browsing you can access a list of favorite sites by choosing Options Goto Bookmarks 6 To add a site to the list select Options Web Page Options Add to Bookmarks Save Visiting a website from within the browser 1 From any web page press the Left select key and sel...

Page 31: ...he phone back on 1 From the home screen go to the Main menu Settings Connection Settings Bluetooth 2 Press the Center select key to turn Bluetooth on You will see Bluetooth icon displayed at the top of the screen 3 Highlight Visibility and press the Center select key Select Visible or Visible for 60 sec 4 Highlight My Device and enter the phone name Note Setting Visibility to Visible or Visible fo...

Page 32: ...s Ask and Always Connect Always Ask Require the other Bluetooth device that is connecting to your phone to request connections in the future Always Connect Authorize the other Bluetooth device to connect to the phone without requesting in the future Note Some devices don t support automatic Bluetooth connections You will always need to connect manually with these devices Sending data Before sendin...

Page 33: ...end a file to your phone a popup dialogue will appear in your screen Press the Left select key for Yes to authorize the connection 3 You will see another popup asking you to accept or reject the specific file that the other device is sending Press the Left select key for Yes to accept the incoming file or press the Right select key for No to reject the incoming file ...

Page 34: ... or Bluetooth or use them as the background wallpaper for the phone The photo browser will allow you to move rename copy and or delete the photos stored on the phone and the microSD card Note The preloaded photos on the phone cannot be shared or deleted Taking a photo 1 From the home screen hold the Camera key 2 Press the Center select key or Camera key to take the photo Viewing pictures 1 From th...

Page 35: ...a preview frame of the video with a play arrow Press the Center select key to play back the video Playing videos 1 From the home screen go to the Main menu Videos and press right on the Up Down Left Right key 2 Highlight a video and press the Center select key to play it Music Your phone includes a free music player to play your music files and create playlists Playing music 1 From the home screen...

Page 36: ...ows you to create new ones Artists Displays a list of the artists associated with the songs you have stored on your phone if artist information is available Genres Displays a list of the genres associated with the songs you have stored on your phone if genre information is available Albums Displays a list of the album names for the songs you have stored on your phone if album names are available F...

Page 37: ...ile to My Recordings Notes If you have installed a microSD card in your phone you can choose to save recorded audio files to the phone or the memory card To change this setting press the Left select key for Options then select Storage Location If you choose to save recordings to the phone you can access them from the home screen by going to the Main menu File Manager Audios My Records If you choos...

Page 38: ...larm tone Snooze Select the length of time for the snooze timer When the snooze timer is activated after the alarm begins to sound the alarm will be silent until the snooze timer elapses Alarm Notes Enter reminders or other information that will be displayed when the alarm sounds Note Even if the phone is turned off the alarm will still sound Calendar With the Calendar feature you can set appointm...

Page 39: ... your phone Before a Special Day Delete all appointments and tasks scheduled prior to the date you select All Delete all appointments and tasks in the phone Settings Change the Default View or the first day of the week Calculator The Calculator provides the basic arithmetic functions addition subtraction multiplication and division 1 From the home screen go to the Main menu Tools Calculator 2 Ente...

Page 40: ... 3 Press right on the Up Down Left Right key and enter the cent amount 4 Enter the tip percentage you would like to leave 5 If the cost will be shared by more than one person enter the number of the people in the Split field 6 At bottom of the screen the amount you need to pay will be displayed Stopwatch The Stopwatch can measure time increments It can also record lap measurements 1 From the home ...

Page 41: ...ess the Left select key to access the Options screen for this feature You can save the selected city time as the local time for your phone and you can also set Daylight Savings Time preferences Conversion This feature allows you to convert between different units of measurement From the home screen go to the Main menu Tools Conversion Select Type field to select the type of conversion to perform C...

Page 42: ...ere are four tabs on the screen All Calls Missed Calls Dialed Calls and Received Calls Press the Left select key for Options and select Call Timers to check the call timer Notepad Use the Notepad feature to quickly type and save ideas notes and even messages to be sent at a later time From the home screen go to the Main menu Tools Notepad 1 If the Notepad is empty press the Center select key to ad...

Page 43: ...ess the Left select key for Options and choose Add 6 To delete a note or send a note via text MMS email or Bluetooth use the Options menu and navigate accordingly You can also select multiple notes to delete or send via Bluetooth by navigating to Multi Select in the Options menu ...

Page 44: ... brightness Dialing Font Choose the size of the numerals that display when using the phone dialer Greetings Enter a text greeting which will display when the phone is first powered on Phone settings From the home screen go to the Main menu Settings Phone Settings Language Set the current display language T 9 Input Toggle T 9 text input T 9 text input makes messaging easier by predicting words for ...

Page 45: ...ng Toggle TTY functionality Please refer to TTY Mode under Accessibility in this manual for more information about this feature T coil Setting Enables you to hear the phone s audio through a hearing aid with a telecoil Please refer to HAC Mode under Accessibility in this manual for more information about this feature Phone Info View technical information about your phone including My Device Number...

Page 46: ...arphone Auto Answer You can configure the phone to answer incoming calls automatically when an earphone is connected to the phone Any Key to Mute This option allows you to silence the ringtone by pressing any key when there is an incoming call Connection Reminder When a call connects you will hear a three tone beep to notify you that the connection was successful Minute Reminder When this setting ...

Page 47: ...one number If the caller is in your Address Book their name will display also Contact your service provider for more information and availability Call Barring Block incoming and outgoing calls and change your network password Connection settings From the home screen go to the Main menu Settings Connection Settings You can configure the following options Bluetooth Configure Bluetooth settings See t...

Page 48: ...to something you will easily remember Note Take care to remember your password If you forget it you will not be able to use your phone You will have to contact your service provider to unlock it PIN code A PIN is attached to a SIM card If the SIM card is moved to another phone the same PIN will still be required in order to make calls When you assign a PIN to your SIM card you will need to enter t...

Page 49: ...a new PIN code after which the SIM card can be used normally Contact your service provider for more information A PUK code can only be entered 10 times in a row If you enter the wrong PUK code more than 10 times the SIM card will be locked indefinitely Contact Aio Customer Care at 1 855 246 2461 for more information Note If a PUK code is supplied with your SIM card store it securely Fixed dialing ...

Page 50: ...ypad press the number of the shortcut to access it immediately 2 To add a shortcut use the Up Down Left Right key to highlight a slot designated as Empty 3 Press the Left select key for Options and press the Center select key for Assign Choose from the list of Main menu items and press the Left select key to assign the shortcut 4 To remove a feature from the My Menu list press the Left select key ...

Page 51: ...essage Write Hear Users who can hear but cannot talk may use this setting to listen to the other party and respond via text message Off Disable TTY support HAC hearing aid compatibility mode This phone supports HAC Hearing Aid Compatibility When you turn on HAC Mode and use a hearing aid with a telecoil to answer the phone it will help you hear more clearly For more detailed information on HAC ple...

Page 52: ... the handset Do not leave the handset or the battery in places where the temperature could exceed 113 F 45 C for example on a car dashboard or a windowsill behind glass in direct sunlight etc Do not remove the handset s battery while the handset is switched on Take care not to allow metal objects such as coins or key rings to contact or short circuit the battery terminals Do not dispose of battery...

Page 53: ...iscoloration deformation or anything abnormal occurring when using the phone charging the battery or when the phone and or battery are idle In the unlikely event of a battery leak keep the battery discharge away from your eyes and skin If the leakage does come into contact with your eyes or skin flush thoroughly with clean water and seek immediate medical attention Do not use a damaged or deformed...

Page 54: ...e is a risk of explosion if the battery is replaced with an incorrect type Dispose of used batteries according to the instructions General guidelines Unauthorized duplication of copyrighted material is prohibited by law in most countries Please check the laws in your country concerning the use of copyrighted material Many jurisdictions have laws and regulations restricting or prohibiting the use o...

Page 55: ...use the handset where blasting is in progress Do not try to make a call while the temperature of the battery is above 113 F 45 C Take care not to put your handset in your back pocket and then sit on it Also do not put your phone at the bottom of a bag where it may be subjected to excessive weight or pressure Doing so may damage the LCD and camera lens The operation of some medical electronic devic...

Page 56: ...sion leakage or other hazard Promptly dispose of used batteries in accordance with local regulations Battery usage by children should be supervised Avoid dropping the phone or battery If the device or battery is dropped especially on a hard surface take it to a service center for inspection Improper battery use may result in a fire explosion or other hazard For devices that utilize a USB port as a...

Page 57: ... use of handsets while driving Do not stop on the hard shoulder of a highway to answer or make a call except in an emergency Switch off your handset at a gas station even if you are not refueling your car Do not store or carry flammable or explosive materials near the handset Electronic vehicle systems such as anti lock brakes speed cruise control and fuel injection systems are not normally affect...

Page 58: ...ur accessories conform to the essential requirements of European Union Directive 1999 5 EC Radio and Telecommunications Terminal Equipment Directive requirements 3 1 a 3 1 b 3 2 Disposing of your phone The symbol on the equipment indicates that it must be collected separately from regular trash Contact your local authorities for more information about approved disposal methods or take it to a loca...

Page 59: ... nature of the cellular system emergency calls cannot be guaranteed You should never rely solely on any wireless device in emergency situations HAC mode When HAC mode is active your phone sends the audio signals from your phone to the telecoil rather than to the microphone of your hearing aid The HAC setting only improves the quality of sound transmitted through the earpiece it does not affect the...

Page 60: ... solution Poor reception The network signal is too weak at your current location for example in a basement or near a tall building Move to a location where the network signal can be properly received The network is busy or overloaded Wait a few minutes and try your call again Echo or noise on the line Poor connection End the call and dial again Certain phone features not working Aio may not suppor...

Page 61: ...ge 2 Allow time for the battery s temperature to return to normal before attempting to charge again Poor contact between the battery and charger Check and clean all connectors to ensure good contact Unusually short battery life Certain phone functions consume additional battery power such as Bluetooth and HAC mode Disable Bluetooth and or HAC mode if you are not using these functions Weak network ...

Page 62: ...inserted into the slot Dirt or debris on the SIM card contacts Use a select dry cloth to clean the SIM card contacts PIN code is blocked You have entered an incorrect PIN code 10 consecutive times If you have the SIM card s PUK code use the PUK code to unlock the SIM card If you do not have the PUK code contact Aio Customer Care at 1 855 246 2461 Unable to enter information into the Address Book T...

Page 63: ...mAh Lithium Ion Li Ion Features MMS Video and Picture Email Calendar Speakerphone Voice Recorder Bluetooth Supported file types Image GIF JPEG PNG BMP Animated GIF WBMP Video MP4 AMR NB ACC ACC QCIF e AAC H 263 H 264 Audio MP3 AMR WAV ACC ACC MIDI Continuous idle time Up to 12 days and 12 hours Continuous talk time Approximately 4 5 hours Charge time Approximately 3 hours Miscellaneous USB 2 0 JAV...

Page 64: ...erference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receivi...

Page 65: ... certified power level the actual SAR level of the phone while operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output The highest SAR value for the model phone as reported to the FCC wh...

Page 66: ...nd can be found under the Display Grant section of http www fcc gov oet ea fccid after searching on FCC ID Q78 Z431 For body worn operation this phone has been tested and meets the FCC RF exposure guidelines for use with an accessory that contains no metal and positions the handset a minimum of 0 6 inches 1 5 cm from the body Use of other enhancements may not ensure compliance with FCC RF exposure...

Page 67: ...able only to end users in the United States 1 This product or phone is warranted for 12 twelve months from date of purchase 2 For warranty service information please call ZTE service number 877 817 1759 Toll Free The manufacturer s website http www zteusa com is also available for assistance 3 This warranty only applies if the product has been used in accordance with the manufacturer s instruction...

Page 68: ...UCT HOWEVER THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL STATUTORY RIGHTS UNDER THE APPLICABLE NATIONAL LAWS TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA FOR ANY LOSS OF PROFIT LOSS OF USE OF PRODUCTS OR FUNCTIONALITY LOSS OF BUSINESS LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT INCREASED COSTS O...

Page 69: ...A valid Proof of Purchase Return address Daytime phone number or fax number Model IMEI Look for the 15 digit IMEI behind the battery of the device Complete description of the problem Transportation prepaid Other warranty program You may have other warranty programs with your purchase such as warranty exchange If so please refer to equipment package or the original point of sale ...

Page 70: ...66 NOTES Notes ...

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