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Zte Altair 2, User Manual

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Zte Altair 2 User Manual Download Page 32

57

TROUBLESHOOTING AND FAQS

Problem

Possible causes

Possible solution

Battery will  

not charge

The battery or battery 

charger is damaged.

Contact the dealer 

where you purchased the 

equipment.

The phone’s temperature is 

below 32°F (0°C) or higher 

than 113°F (45°C).

1.   Move the battery to an 

environment where the 

temperature is within 

operating range.

2.   Allow time for the battery’s 

temperature to return to 

normal before attempting 

to charge again.

Poor contact between the 

battery and charger.

Check and clean all 

connectors to ensure good 

contact.

Unusually 

short battery 

life

Certain phone functions 

consume additional battery 

power, such as 

Bluetooth

 

and HAC mode.

Disable 

Bluetooth

 and/or 

HAC mode if you are not 

using these functions.

Weak network signal.

Power off the phone until 

you reach an area with a 

strong network signal.

Phone will not 

power on

Battery is depleted.

Charge the battery.

56

TROUBLESHOOTING AND FAQS

Troubleshooting and FAQs

Consult the following table for resolutions to common problems. If your 

particular problem cannot be resolved using the information in the table,  

take your phone to an authorized dealer or service center for assistance.

Problem

Possible causes

Possible solution

Poor reception The network signal is too 

weak at your current 

location, for example, in 

a basement or near a tall 

building.

Move to a location where 

the network signal can be 

properly received.

The network is busy or 

overloaded.

Wait a few minutes and try 

your call again.

Echo or noise 

on the line

Poor connection. 

End the call and dial again.

Certain phone 

features not 

working

Cricket may not support 

some of the features on your 

phone.

 Contact Customer Care at 

1-855-246-2461 or dial 611 

from your Cricket phone to 

determine support for the 

features.

Summary of Contents for Altair 2

Page 1: ...User Guide ...

Page 2: ...tside of Cricket Please review the terms and conditions and the associated privacy policy for each location based service to learn how location information will be used and protected In addition your Cricket phone may be used to access the internet and to download and or purchase goods applications and services from Cricket or elsewhere from third parties Cricket provides tools for you to control ...

Page 3: ... 53 Road safety 53 Vehicles equipped with airbags 54 Declaration of conformity 54 Disposing of your phone 54 II CONTENTS Email 24 Setting up your email account 24 Browsing the Internet 26 Using mobile web 26 Visiting a website from within the browser 26 Bluetooth 27 Enabling Bluetooth 27 Connecting to other devices 27 Sending data 28 Receiving data 29 Entertainment 30 Capturing and viewing picture...

Page 4: ...e back cover as shown 2 Carefully insert the battery with the contacts located against the metal springs 3 Push down the battery until fully seated 4 Replace the cover on the back of the phone Removing the battery 1 Hold the Power key to power off the phone 2 Remove the back cover 3 Lift the end of the battery near the top of the phone to remove it IV CONTENTS Emergency service 54 HAC mode 55 Trou...

Page 5: ...se loss of data or damage to the phone and may void your Warranty 2 GETTING STARTED Inserting the SIM card Note You can obtain a SIM card from your service provider when you sign on as a subscriber Caution Do not bend scratch or touch the metal contacts of your SIM card Keep the card away from electrical appliances and magnets Disconnect the charger and other accessories from your phone and remove...

Page 6: ...owering your phone on off Note Take care to observe all posted signs and rules restricting or prohibiting the use of handheld mobile devices Hold the Power key to turn your phone on or off 4 GETTING STARTED Removing a microSD card 1 Hold the Power key to power off the phone 2 Remove the back cover and battery 3 Carefully slide the microSD card out of the slot Charging the battery Note For best per...

Page 7: ...Right select keys The options change depending on the application function being used Send key Press to dial or answer a call From the home screen Press to show a list of recent calls End key Press to end a call reject an incoming call cancel dialing or return to the home screen from any screen Multi task key Press to launch the multitasking screen to move between applications Clear key Delete cha...

Page 8: ...hat it means Signal strength 3G network EDGE network GSM network Indicator What it means New SMS text message New MMS multimedia message New email message 8 GETTING STARTED Key functions continued Key Description Camera key From the home screen Hold to activate the camera function From within the Camera application in Camera mode Take a photo From within the Camera application in Camcorder mode St...

Page 9: ...ead text SMS or multimedia MMS messages Email Access mobile email Web Browse the Internet on your phone Main menu icons 10 GETTING STARTED Indicators and icons continued Indicator What it means Message memory full Email inbox full New voicemail Mute Headset mode Vibrate mode Indicator What it means Bluetooth on Call forwarding active Battery status Missed call GPRS in use green and white Alarm ...

Page 10: ...ou can press the Left select key to access in call options The options displayed on the menu will change when certain functions are activated The options below will be displayed by default Record Record the current call Press the Center select key to start stop recording Create Note Write a note for later retrieval via the Notepad application Hold Put the current call on hold or return to a call p...

Page 11: ...r example to search for Sam Green press the S key once All first names starting with S or s will be displayed Note If you have changed the Display Order setting on your phone to show last name first e g Green Sam then the search function will display all contacts whose last names begin with the letter s you enter In this example typing the G key would result in the contact being displayed 3 You ca...

Page 12: ...l capacity of the phone s internal memory 16 ADDRESS BOOK Configuring speed dial 1 From the home screen go to the Main menu Address Book 2 Use the Up Down Left Right key to select a contact press the Left select key for Options and select Set as Speed Dial 3 Press up or down on the Up Down Left Right key to select an Unassigned slot Press the Center select key Left select key for Yes to assign the...

Page 13: ...he cursor press the Up Down Left Right key To delete the character before the cursor press Delete key or the Clear key Hold the Delete key or the Clear key to delete all characters before the cursor To enter a carriage return press Enter return key To enter a space press Space key 18 ENTERING TEXT Entering text While on the home screen you can use the Up Down Left Right key to access shortcuts Pre...

Page 14: ...his will prevent the message from being deleted Save Contact Save a new contact or update existing contact information Sort By Sort messages by Time Unread Read or Sender 20 MESSAGING Messaging This phone supports the following message types Text Messages SMS Multimedia Picture Messages MMS Short Message Service SMS lets you send and receive text messages to and from other mobile phones and email ...

Page 15: ...y used Quick Text phrases into the body of a message for convenience Follow these steps to insert Quick Text into an SMS or MMS message 1 From the home screen go to the Main menu Messaging New Message 2 Press down on the Up Down Left Right key to move the cursor into the Text field Select Options Insert Quick Text 3 Select a Quick Text message from the list and press the Center select key to inser...

Page 16: ...Center select key to read it Press the Left select key to view additional options 24 EMAIL Email Setting up your email account With the Email application you can access your email from various providers including Yahoo Mail AOL AIM Hotmail and Gmail 1 From the home screen go to the Main menu Email 2 Select the name of your email provider The following steps will vary depending on your provider 3 I...

Page 17: ...r devices 1 From the home screen go to the Main menu Settings Connection Settings Bluetooth Search for Devices 2 Press the Center select key to search for available Bluetooth devices 26 BROWSING THE INTERNET Browsing the Internet Browse the web directly from your mobile phone Check the weather visit your favorite websites and enjoy access to the Internet on the go Using mobile web 1 From the home ...

Page 18: ...nter select key for Pair 5 Press the Center select key to initiate device pairing You may be asked to confirm a passkey When you pair your phone with another device you will be given the option to set incoming security There are two options for incoming security Always Ask and Always Connect Always Ask Require the other Bluetooth device that is connecting to your phone to request connections in th...

Page 19: ... it 30 ENTERTAINMENT Entertainment The Camera feature allows you to take photos and shoot video clips ZTE Altair 2 also features a Voice Recorder for capturing notes Capturing and viewing pictures Your phone has an integrated digital camera which allows you to capture images Photos taken with the camera can be stored in the phone s memory or on the microSD card You can share these photos via MMS m...

Page 20: ...s If you choose to save recordings to the memory card you can access them from the home screen by going to the Main menu File Manager right on the Up Down Left Right key Audios My Records 32 ENTERTAINMENT Music player The Music Player allows you to listen to the songs you have stored on your phone There are six menus in the Music Player All Music Displays a complete list of all songs currently on ...

Page 21: ...cond number 5 Press the Center select key to view the result 34 TOOLS Tools Alarm This feature allows you to set an alarm to ring at a specific time From the home screen go to the Main menu Tools Alarm Press the Center select key to edit and configure the alarm as needed Alarm Switch Turns the alarm clock on or off Alarm Time Specifies the time when the alarm will sound Recurrence Configure the al...

Page 22: ...xchange rate in the Rates field 2 Use the Up Down Left Right key to highlight the Home or Foreign field and enter an amount depending on which conversion you need 36 TOOLS Tips Press the Right select key for Clear to clear digits and results Enter to toggle the number between positive and negative Enter to enter a decimal point Tip calculator The Tip Calculator will automatically calculate the tip...

Page 23: ...y Tip Press the Left select key to enter a decimal point Recent calls With this feature you can check the call log and call duration 1 From the home screen press the Send key 2 There are four tabs on the screen All Calls Missed Calls Dialed Calls and Received Calls Press the Left select key for Options and select Call Timers to check the call timer Notepad Use the Notepad feature to quickly type a...

Page 24: ...you to set the ringtone volume vibration the earpiece volume and the warning tone 1 From the home screen go to the Main menu Settings Profiles 2 Select a profile and press the Left select key to edit that profile Voice Call Ringtone Set the voice call ringtone Ringtone Volume Set the volume of the ringtone 40 SETTINGS Settings Display settings From the home screen go to the Main menu Settings Disp...

Page 25: ...ia USB or Bluetooth GPS Turn on off your GPS status or enable the Third party GPS option 42 SETTINGS Alert Type Set the ring type e g ring vibrate and ring Receiver Volume Set the volume of the receiver Message Tone Set the notification ringtone for an incoming SMS or MMS message Key Tone Enable or disable keypad tones when dialing Warning Tone Turn the warning tone on or off Power On Off Tone Tur...

Page 26: ...only reset the phone to factory default settings 44 SETTINGS Security settings Phone password A password can protect your phone and help prevent unauthorized use When the phone is password protected it will ask for the password every time the phone is turned on Password protection is disabled by default and the default password is 0000 From the home screen go to the Main menu Settings Security Set...

Page 27: ...help you hear more clearly For more detailed information on HAC please refer to Turn on the HAC Setting under Care and Maintenance in this manual 1 From the home screen go to the Main menu Settings Phone Settings T coil Setting 2 Press the Center select key to enable or disable the T coil Setting Your Altair 2 has been tested for hearing aid device compatibility and has an M3 T3 rating 46 CUSTOMIZ...

Page 28: ... handset is in vibration mode the vibration can sometimes cause the handset to move 48 CARE AND MAINTENANCE Care and maintenance General care Your handset contains delicate electronic circuitry magnets and a Lithium Ion battery You should treat it with care and give particular attention to the following points Do not allow the handset battery or accessories to come into contact with liquids or moi...

Page 29: ...tain conditions have been known to develop an itch rash or eczema from exposure to certain metals 50 CARE AND MAINTENANCE Be careful not to place the handset near heat sources such as a heater or too close to the edge of a table Use a damp or anti static cloth to clean the handset Do not use an ordinary dry cloth or electrostatic cloth Do not use chemical or abrasive cleaners as these could damage...

Page 30: ...til the vehicle has been checked by a qualified service technician 52 CARE AND MAINTENANCE CTIA requirements Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture attempt to insert foreign objects into the battery immerse or expose to water or other liquids expose to fire explosion or other hazards Only use the battery in the system for which it is specif...

Page 31: ...rge level when using HAC mode Caution Do not turn on the HAC setting unless you use a hearing aid with a telecoil Using this setting without a hearing aid or with a hearing aid without a telecoil may be harmful to your hearing 54 CARE AND MAINTENANCE Vehicles equipped with airbags An airbag inflates quickly and with great force Do not place any objects including installed or portable wireless equi...

Page 32: ...til you reach an area with a strong network signal Phone will not power on Battery is depleted Charge the battery 56 TROUBLESHOOTING AND FAQS Troubleshooting and FAQs Consult the following table for resolutions to common problems If your particular problem cannot be resolved using the information in the table take your phone to an authorized dealer or service center for assistance Problem Possible...

Page 33: ...Talk time and idle time are based on ideal working environments Use of certain phone functions and network conditions can reduce battery life and talk idle time 58 TROUBLESHOOTING AND FAQS Problem Possible causes Possible solution SIM card error SIM card is damaged or defective Take the SIM card to a service center for testing SIM card inserted improperly Check to ensure that the SIM card is facin...

Page 34: ...ety to give additional protection to the public and to account for any variations in measurements 60 FCC COMPLIANCE FCC compliance This mobile phone complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operat...

Page 35: ... or damages resulting from the misuse of this product b Defects or damages from abnormal use abnormal conditions improper storage exposure to moisture dampness or corrosive environments unauthorized modifications unauthorized repair neglect rough handling abuse accident alteration improper installation incorrect voltage application food or liquid spoilage acts of God c Normal wear and tear 62 RADI...

Page 36: ...d erased defaced altered or are illegible in any way subject to sole judgment of ZTE LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT HOWEVER THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL STATUTORY RIGHTS UNDER THE APPLICABLE NA...

Page 37: ...66 NOTES Notes ...

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