Confidential and Proprietary Information of ZTE CORPORATION 17
C h a p t e r
5
FAQs and Troubleshooting
When you meet the following problems in service, please refer to the following answers to solve it. If the
problems still exist, please contact with your suppliers.
Problem Description
Possible Causes
Problem Solving
The system can not run the
installation program automatically
The system configuration is not
suitable for the auto-run.
Open the disc of the modem program
and start the install.exe. If you have
installed the other version of
installation program please uninstall
it firstly.
After restarted the computer, there is
no signal all the time.
1.You are in the place where no
WiMAX or EVDO network
covered
,
such as underground
parking lot, tunnel etc.
Move to the place that has good
signal.
2.The modem isn‟t connected well.
Pull out and insert the modem safely
again.
When the modem is being inserted,
the notebook computer cannot find
it.
1.The installation programs of the
modem haven‟t been installed
properly.
Run the installation program first,
then connect the modem. If you use
the Win XP operating system, install
the drivers according to the Windows
indication information to operate.
2. The modem isn‟t connected well.
Restart the computer, or connect the
modem again.
Data connection failed.
1. You are in the place where no
WiMAX or EVDO network
covered
,
such as underground
parking lot, tunnel etc.
Move to the place that has good
signal.
2. The network at this time in this
place is busy now.
Try later.
3. The modem data is error.
It is perhaps of the WiMAX or
EVDO network problem and contact
with the local supplier timely.
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