PROBLEM
CAUSE
ACTION
TROUBLE SHOOTING
Ensure that the STOCKWELL
and the Bluetooth device
are within 10 meters, and
unobstructed by obstacles
such as walls or doors.
Insert the power cord into
the 15V power socket and
the power adapter to the wall
socket.
Insert the power cord into
the 15V power socket and
the power adapter to the wall
socket.
Replace the internal battery
according to the instruction
on page
024
.
Ensure that the STOCKWELL
is put near the Bluetooth
device, and unobstructed by
obstacles such as walls or
doors.
032
The Bluetooth connection
only works when it is near
the device. The connection
is automatically broken if
the Bluetooth device moves
outside of the area. The
connection may even be
affected due to obstacles
such as walls or doors.
The STOCKWELL is not
connected to AC mains
power and not switched on.
The internal battery is broken
or worn out and needs to be
replaced.
The STOCKWELL is not
connected to your phone.
BLUETOOTH
CONNECTION IS
BROKEN OR
DISRUPTED.
THE INTERNAL
BATTERY IS NOT
CHARGING
BATTERY IS NOT
WORKING/BATTERY
LIFE HAS DECLINED
THE STOCKWELL
WILL NOT ANSWER
CALLS
