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Zoom ADSL X4, User Manual

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X5

 ADSL Modem User’s Manual

1.2 Package Contents

In addition to these installation instructions, your package includes
the following items:

•

 

X5 ADSL unit

•

 

Power adapter and power cord

•

 

Straight-through Ethernet cable

•

 

USB cable

•

 

RJ-11 phone cord

•

 

RJ-11-to-wall-jack adapter (certain models only)

•

 

CD-ROM, including installation software

•

 

Warranty and Customer Support information (on CD-ROM)

•

 

Phone filter(s) (certain models only).

If anything is missing or damaged, please contact your supplier.

You Will Also Need

•

 

A Macintosh, Linux, or Windows 98/98SE/2000/Me/XP
computer equipped with a Network Interface Card (NIC) or a

Windows 98/98SE/2000/Me/XP computer equipped with a
USB port.

•

 

A telephone wall jack to plug the X5 unit into. The associated
phone line must be DSL enabled.

1.3 Quick Start Instructions

Your computer should be on.
Windows users: You have the option of connecting your X5 unit

to your computer’s Ethernet port or its USB port.
Macintosh and Linux users: You must use the Ethernet option.

Depending on your operating system and preference, follow the
appropriate instructions below.

Summary of Contents for ADSL X4

Page 1: ...ADSL Modem U S E R S M A N U A L X5 ...

Page 2: ... hardware will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or org...

Page 3: ...0 MISCELLANEOUS 32 3 SYSTEM ADMINISTRATION 34 3 1 MONITORING SYSTEM STATUS 34 3 2 MONITORING ADSL STATUS 35 3 3 PERFORMING SYSTEM ADMINISTRATION TASKS 37 3 4 RESETTING THE UNIT TO ITS DEFAULT SETTINGS 38 3 5 UPDATING THE UNIT S FIRMWARE 39 4 REMOVING THE X5 MODEM 40 APPENDIX A FRONT AND BACK PANEL DATA 41 APPENDIX B ONLINE GAMING AND THE X5 43 USING YOUR X5 WITH XBOX LIVE 43 USING YOUR X5 WITH PLA...

Page 4: ...equired and the Communications Settings necessary to log on to their network You will need your User Name and Password to complete the installation so please make sure you have them at hand User Name _________________________ Password _________________________ The following table lists some DSL broadband communications settings This table is intended for reference only Typically you should not nee...

Page 5: ...SNAP RFC 1483 Saudi Arabia 5 0 35 Bridged IP over ATM LLCSNAP RFC 1483 Saudi Arabia 6 0 35 Routed IP over ATM LLCSNAP RFC 1483 Spain Albura Tiscali 1 32 PPPoA VCMUX RFC 2364 Spain Colt Telecom Ola Internet 0 35 PPPoA VCMUX RFC 2364 Spain EresMas Retevision 8 35 PPPoA VCMUX RFC 2364 Spain Telefonica 1 8 32 PPPoE LLCSNAP RFC 2516 Spain Telefonica 2 Terra 8 32 Routed IP over ATM LLCSNAP RFC 1483 Spai...

Page 6: ...g or damaged please contact your supplier You Will Also Need A Macintosh Linux or Windows 98 98SE 2000 Me XP computer equipped with a Network Interface Card NIC or a Windows 98 98SE 2000 Me XP computer equipped with a USB port A telephone wall jack to plug the X5 unit into The associated phone line must be DSL enabled 1 3 Quick Start Instructions Your computer should be on Windows users You have t...

Page 7: ...p 2 below Windows 98 98SE Me 2000 and XP Users Install the software before connecting the hardware a a a a Insert the supplied CD ROM into your computer The CD starts automatically and the Main Menu opens Note If the CD does not start automatically from the desktop go to Start Run and then type D setup exe where D is the letter of your CD ROM drive b b b b Click the ADSL Modem Installation Wizard ...

Page 8: ...R light on the unit s front panel turns on Note You can also attach the X5 to an access point switch or network hub via its LAN jack s and thereby connect additional computers If your hub has an uplink or daisy chain port you can use the supplied straight through Ethernet cable to connect the two If your hub has a numbered port or if you are using an access point you need a crossover Ethernet cabl...

Page 9: ... process is complete the Main Menu minimizes for future use and a Zoom Web Console icon resides on your desktop 2 2 2 2 Now connect the hardware All connections originate from the X5 s back panel For reference we have included a table that defines these back panel ports or jacks see page 41 a a a a Plug one end of the included power adapter into the unit s POWER jack and the other end into a power...

Page 10: ... so click Finish When the modem s startup sequence is complete the LINK light will change from blinking to solid Continue below with Establishing Communication with the X5 Establishing Communication with the X5 1 1 1 1 Depending on your computer s operating system you may have a Zoom Web Console icon on your desktop If you do double click it to display the Network Password dialog box If you do not...

Page 11: ...check all connections b b b b Restart the modem and computer c c c c Perform a hard reset See page 38 2 2 2 2 The Basic Setup page displays You are now communicating with your X5 This page provides details about your Internet connection and includes information that the X5 uses to automatically connect to your service provider a a a a Check that the VPI VCI and Encapsulation settings match those s...

Page 12: ...lete and the unit has reset itself when the front panel s LINK light remains on steady again your X5 is ready to use You can open another Web browser or use the one that is already open to access the Internet IMPORTANT Every time you make changes to the Basic Setup page you must click the Save Changes button and then the Write Settings to Flash and Reboot button A Confirm page displays click the b...

Page 13: ...g the X5 The remainder of this manual contains information intended for those users looking for expanded capabilities or for future reference for example there are chapters on Advanced Setup Options and System Administration Refer to the Table of Contents for guidance 1 4 If You Need Help If you have hardware installation problems our Technical Support Staff will be happy to assist you Windows Use...

Page 14: ... designed so that the basic setup settings are sufficient for most users This chapter is applicable only if you need to perform sophisticated tasks 2 1 How To Use the Advanced Options All the Advanced Configuration settings are accessible from the Advanced Setup page Click its icon at the top of the X5 s main interface page If you have exited from the X5 and have forgotten how to establish communi...

Page 15: ...ny changes will be lost when you navigate to another page 2 2 WAN Settings The WAN Settings page contains information pertaining to your Wide Area Network WAN ADSL setup and how you access the Internet From the Advanced Setup page click the WAN Settings button A screen displays with several fields to fill in For each field or category we have included a table for reference Note Any settings entere...

Page 16: ...16 X5 ADSL Modem User s Manual ...

Page 17: ...ubnet mask of the static IP address given to you by your service provider Virtual Circuits No of virtual circuits that can be set up 1 7 Note You must scroll down to the bottom of the page to reach the Virtual Circuit field and select a number from the dropdown list to identify a PVC The number 0 is reserved for the Basic Setup settings preconfigured for your provider Be sure to click Save Changes...

Page 18: ...PORTANT Before enabling IGMP navigate to the Advanced Setup page click Misc Configuration select Enabled in the IGMP Proxy dropdown list and click Save Changes and Write Settings to Flash and Reboot If you don t perform this step first enabling IGMP on this page will not have any effect Default Gateway Normally you would not enter anything into the Default Gateway field You would do so only if you...

Page 19: ... be fragmented Default is 1492 MSS Maximum Segment Size Largest data segment in bytes allowed within each IP packet Default is 1432 Authentication PPP user authentication method Default is Auto you can specify CHAP or PAP only Automatic Reconnect Enabled by default Check this box if you do not want to be reconnected automatically if the ADSL connection is terminated unexpectedly You must enter you...

Page 20: ...fault DHCP Address Pool Selection The DHCP Address Pool is based on the X5 s LAN IP address plus 12 IP addresses for ex if you are using the X5 s default LAN IP address of 10 0 0 2 the DHCP Address Pool would be 10 0 0 4 10 0 0 15 Default is System Allocated A pool of 253 max user defined addresses is optional User Defined Start Address Starting address of LAN IP address pool User Defined End Addr...

Page 21: ...is dynamic NAPT everything is automatic With dynamic NAPT anyone can use the public IP address that is the modem s WAN IP address You shouldn t need to change this setting However if your service provider instructs you to disable it or change it go to the Advanced Setup page and click the NAT button NAT Default is dynamic NAPT Options are NAPT NAT and Disable You should not need to change this set...

Page 22: ...u might want to have all ports open and for this you need to set up a Demilitarized Zone DMZ see page 25 for instructions on configuring a DMZ An example will help to illustrate how to set up a virtual server In our example we will demonstrate how to use your computer as an FTP server Tip We recommend that you visit the ports list section of Practically Networked s web site if you need help http w...

Page 23: ...d need help with your TCP IP settings turn to the Appendix on page 50 a a a a Click the radio buttons Use the following IP address and Use the following DNS server addresses b b b b Fill in the Properties dialog box by entering the following addresses IMPORTANT You must complete all four fields IP address 10 0 0 16 Subnet mask 255 255 255 0 Default gateway X5 s LAN IP address 10 0 0 2 Preferred DN...

Page 24: ...omputer i e on the LAN side a a a a Select an ID number that you want to associate with this computer 1 for example b b b b In this example the public and private port numbers are the same 21 Enter 21 in the Public Port and Private Port fields c c c c Select the Port Type For FTP it is TCP which is the default d d d d Enter the Host IP Address This is the fixed IP address of the computer or device...

Page 25: ... uses dynamic ports Or you may want to use the computer to play games over the Internet and you want others to be able to initiate games with you Because of the X5 s firewall without a DMZ you would always have to be the one to initiate a game A DMZ configuration bypasses the modem s NAT firewall and allows the computer to accept all incoming packets CAUTION Use the DMZ feature with the utmost car...

Page 26: ... 2000 or XP if you are using Windows 98 or Me yours may differ slightly If you are a Macintosh or Linux user and need help with your TCP IP settings turn to the Appendix on page 50 a a a a Click the radio buttons Use the following IP address and Use the following DNS server addresses b b b b Fill in the Properties dialog box by entering the following addresses IMPORTANT You must complete all four ...

Page 27: ... the DMZ Host IP field Then click Save Changes and Write Settings to Flash and Reboot IMPORTANT Outside users who want to access the X5 s DMZ need to use the X5 s WAN IP address supplied by your ISP not the LAN IP address If you don t know the WAN IP address you can find it by clicking the System Status icon at the top of the X5 s main interface page and scrolling down to the WAN Status section ...

Page 28: ...uct you to make changes however from the Advanced Setup page click the DNS button DNS Proxy Selection Default is Use Auto Discovered DNS Servers Only Options are Disable DNS Proxy Use User Configured DNS Servers Only Auto Discovery User Configured User Configuration IP address of the prime DNS server IP address of the alternate DNS server ...

Page 29: ...the preferred and alternate DNS server IP addresses that your provider has given you 2 8 ADSL Configuration Normally you should not need or want to change your ADSL configuration Should your service provider instruct you to make changes however from the Advanced Setup page click the ADSL Configuration button to display the ADSL parameters Trellis Enabled by default Handshake Protocol Default is Au...

Page 30: ...le button at the top of the Advanced Setup page You will see at least three route table entries These entries are automatically displayed once you connect the X5 Under Destination you will see the IP address of the X5 s LAN interface for example 10 0 0 0 the IP address of the local loopback test 127 0 0 1 and the IP address of the WAN interface for example 192 168 1 1 Under Netmask you will see th...

Page 31: ...sk field 3 3 3 3 Click the Specify IP button and enter the Gateway s IP address Tip If you need help determining the Gateway s IP address from the Command prompt of the computer acting as the Gateway type ipconfig all 4 4 4 4 Select Add from the dropdown list and then click Save Changes If you want to delete your entry and begin again click Reset When the Route Table page displays again you will s...

Page 32: ...ual 2 10 Miscellaneous From the Advanced Setup page click the Miscellaneous Configuration button This page allows you to change your X5 configuration and set up an IGMP proxy for example or enable the X5 s PPP Half Bridge feature ...

Page 33: ...o be forwarded to the WAN DHCP server Important Be sure to disable the LAN DHCP server navigate back to the Advanced Setup page and LAN Settings to do so see page 20 for instructions DHCP Target IP IP address of the device that you want to function as the DHCP server IGMP Proxy Disabled by default Select enable then navigate back to the Advanced Setup page and WAN Settings to set up your IGMP prox...

Page 34: ...ember Remember Remember Remember If you are using an access point or a network hub you can administer your X5 from any of the computers that are connected to the access point or hub 3 1 Monitoring System Status If you want to check the overall system status click the System Status icon at the top of the X5 s main interface page If you have exited from the X5 and have forgotten how to establish com...

Page 35: ...op of the X5 s main interface page From here you can verify whether your ADSL connection is active or not ADSL Line State Status will read SHOWTIME You can also monitor related ADSL parameters for example how fast the X5 is transferring data If you want to review other network settings click the Advanced Setup icon at the top of the main interface page ...

Page 36: ... changes to the ATM or TCP Status pages you can make changes to the PPP and WAN Status pages If your provider is using Bridged or Routed IP Encapsulation you may be instructed to perform a Release Renew operation to gain a new valid IP address To do so perform the following Highlight Release in the pulldown menu and then click Save Changes Highlight Renew in the same pulldown menu and then click S...

Page 37: ...s to reset it to the default by performing a hardware system reset see page 38 View System Log Click this button to view a log of system activity Perform a Diagnostic Test The X5 s user interface uses a few basic buttons which are listed in the table below Button Function Save Changes Clicking this button initiates new settings and changes Write Settings to Flash and Reboot Clicking this button pu...

Page 38: ...inistration click Reset to Default You will be prompted to click the Write Settings to Flash and Reboot button Once this process is complete your unit is reset to its factory settings Click on any of the icons at the top of page to continue If you lose your link to the unit and cannot communicate with it via the Web browser initiate a hard reset Using a paper clip press the RESET button on the uni...

Page 39: ...ick Image Download The unit will restart itself and switch into download mode 3 3 3 3 Click Browse and select the upgrade file 4 4 4 4 Click Upload The modem will restart itself when the upload is done The front panel LINK light will go off during the rebooting process Then it will blink and finally remain on steady the process is now complete Note This process may take up to a minute VERY IMPORTA...

Page 40: ...ion without ADSL service you should remove the software before disconnecting the hardware Follow the steps below 1 1 1 1 From the desktop select Start Programs Zoom ADSL Modem Uninstall 2 2 2 2 When prompted to confirm your choice click Yes 3 3 3 3 When the process is complete you will be prompted to click Finish 4 4 4 4 Unplug your modem hardware ...

Page 41: ...B Port to connect the unit to the USB port of a computer 1 LAN port to connect the unit to an access point network hub network switch or Ethernet 10 100BaseT port of a computer Note The unit has four LAN ports 2 See above definition 3 See above definition 4 See above definition RESET Button to reset the unit to its system default settings POWER Port to connect the unit to the power adapter ON OFF ...

Page 42: ...its startup sequence stays on solid when unit is connected to the ADSL line LAN 1 Lights when LAN port 1 connection is established blinks when data is being transferred LAN 2 Lights when LAN connection 2 is established blinks when data is being transferred LAN 3 Lights when LAN port connection 3 is active blinks when data is being transferred LAN 4 Lights when LAN connection 4 is established blink...

Page 43: ...d the Xbox Using the straight through Ethernet cable that came with your X5 modem plug one end into the X5 s Ethernet jack and the other end into the Xbox s jack Insert the Xbox Communicator module into the Xbox Controller expansion slot top slot and then insert the headset plug into the Communicator module 3 3 3 3 Activate your Xbox Live account The Xbox Live CD should still be in your Xbox We re...

Page 44: ...ip If you are unfamiliar with setting up a virtual server please refer to page 22 of this manual a a a a Fill out the following fields Public Port 10070 Private Port 10070 Port Type TCP Host IP Address 10 0 0 50 and then click Add This Setting b b b b You have to perform this task for ports 70 to 80 That is the next entry would be Public Port 10071 Private Port 10071 Port Type TCP Host IP Address ...

Page 45: ...No and fill out these fields IP address 10 0 0 50 Subnet mask 255 255 255 0 Gateway 10 0 0 2 7 7 7 7 Set DNS to No and fill out these fields Primary DNS 10 0 0 2 Secondary DNS 10 0 0 2 8 8 8 8 Save under a different profile name 9 9 9 9 Select Save all changes and run the diagnostic test When running a network game please select the new profile Note Some online games require that you open up other...

Page 46: ...r 2 Open the View menu and select Internet Options 3 In the Internet Properties dialog box click the Connections tab 4 Click Connect to the Internet using local area network and click OK Internet Explorer 5 x or Later 1 1 1 1 On the desktop click the Internet Explorer icon If you cannot access the Internet Explorer menu follow these steps Click Start Settings Control Panel Click the Internet Optio...

Page 47: ...dialog box Make sure that I want to set up my Internet connection manually or I want to connect through a local area network LAN is selected and click OK 6 6 6 6 When the next dialog box appears change the selection to I connect through a local area network LAN and click Next ...

Page 48: ...N Internet configuration displays Uncheck the box Automatic discovery of proxy server and click Next 8 8 8 8 You will be prompted whether you want to set up an email account Check No and click Next 9 9 9 9 When the process is complete you will be prompted to click Finish ...

Page 49: ...1 1 1 On the desktop click the Netscape Navigator icon and then from the Edit menu select Preferences 2 2 2 2 In the Preferences dialog box click the Advanced option and then click Proxies 3 3 3 3 Select the option Direct connection to the Internet and click OK ...

Page 50: ...ntosh TCP IP Settings below Linux TCP IP Settings Linux TCP IP Settings Linux TCP IP Settings Linux TCP IP Settings page 53 Macintosh TCP IP Settings Depending on your Mac OS the directions to configure your Macintosh s network settings will differ For OS X follow the instructions on page 52 Otherwise continue directly below For Mac OS 7 6 1 9 2 2 and Above but not OS X For Mac OS 7 6 1 9 2 2 and ...

Page 51: ...again Highlight your new configuration in our example Zoom ADSL Modem and click Make Active 6 6 6 6 In the TCP IP dialog box under Connect via select Ethernet Under Configure select Using DHCP Server Do not enter anything in the DHCP Client ID field Note If you want to use a static IP address for example if you were setting up a virtual server page 22 or a DMZ page 25 you would highlight Manually ...

Page 52: ...type a name of your choosing such as Zoom ADSL Modem and click OK 3 3 3 3 Under the Configure drop down tab choose Built in Ethernet or Ethernet 4 4 4 4 Make sure that the TCP IP tab is foremost Make sure that Using DHCP is highlighted in its Configure dropdown list box Do not enter anything into the DHCP Client ID field Note If you want to use a static IP address for example if you were setting u...

Page 53: ...ntifiers for each eth0 eth1 eth2 etc If you select an identifier other than eth0 for your ADSL modem use that identifier throughout For RedHat For RedHat For RedHat For RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE eth0 ONBOOT yes BOOTPROTO dhcp If you want to use a static IP address for example if you were setting up a virtual ...

Page 54: ...DEV_0 and IFCONFIG_0 Set them as follows see the instructions in rc config NETCONFIG _0 NETDEV_0 eth0 IFCONFIG_0 dhcpclient Reboot with this command sbin shutdown r now If you want to use a static IP address for example when setting up a virtual server page 22 or a DMZ page 25 consult the help file or documentation that came with your operating system For Debian For Debian For Debian For Debian Ad...

Page 55: ...SOLUTION Make sure you ve securely connected the RJ 11 phone cord from the wall jack to the DSL modem connector on the back of your computer SOLUTION Make sure you ve connected the RJ 11 phone cord to a DSL line not a standard telephone jack You cannot use a standard telephone jack for DSL service unless that phone line has been enabled for DSL by your phone service provider SOLUTION If you are us...

Page 56: ...or noise when I m using my telephone SOLUTION If that phone does not have its own filter you may hear static or high pitched noise if you make a phone call while your ADSL modem is on A filter also prevents a phone from interfering with or dropping your DSL connection PROBLEM I accidentally unplugged the USB cable while using my modem This resulted in a general protection fault GPF error message W...

Page 57: ...otice isn t practical it may disconnect the service first and notify you as soon as possible afterwards In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equipment or operations which could affect the operation of this equipment If this occurs the teleph...

Page 58: ...will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the ...

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Page 64: ...2793 A 27301 2003 ...

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