7
7
7
7
To prevent wireless traffic from possibly interfering with the firmware upgrade, we advise that
you disable the X6’s wireless feature:
a
a
a
a
Click the
Wireless
icon. The
Wireless Setup
page appears.
b
b
b
b
Change
Wireless Status
to
Disable
.
c
c
c
c
Click
Save Changes
and then
Write
Settings to Flash
.
8
8
8
8
Load the
5.0.8 firmware file
:
a
a
a
a
Click the
Advanced Setup
button.
b
b
b
b
Under Administration, click
Firmware Update
. The
Firmware Update
page appears.
c
c
c
c
Click
Browse...
(or
Choose File
).
d
d
d
d
Locate and select the file named
Zoom-X6-Ver-5.0.8-00-http-upload.tar
and then click
Open
(or
Choose
). Note: In some cases this filename may be truncated.
e
e
e
e
Click the
Image Upload
button. The Updating process begins.
If you get a “
Firmware Update Failed”
error, please skip to the
Load the Interim Code
File
section below. Otherwise, continue to step f.
ffff
Do not interrupt the firmware loading process! Please wait until the web page status
changes to
"Firmware Update Complete."
This process may take several minutes.
Note:
If, while the firmware is being loaded (when the # characters are moving across a
line), the page suddenly displays "page cannot be displayed," DO NOT power cycle or
turn off the modem. Instead, log back into the modem at
http://10.0.0.2
and click on
Advanced Setup
,
Firmware Upgrade
and then click the
More
button to display the
Upgrade page again.
g
g
g
g
When prompted to reboot, click the
Reboot
button. The
POWER
light will turn red and
then the rest of the lights will turn off briefly. Please wait about 45 seconds, until the
DSL
light starts to blink again.
9
9
9
9
You must perform a
second hard factory reset
:
a
a
a
a
On the X6's back panel, press and hold the
RESET
button for 2 seconds and then
release.
b
b
b
b
While the X6 is going for reboot, the
POWER
light will turn red,
ETHERNET
will turn off
briefly, and then
WLAN
and
DSL
will turn off. Please wait about 45 seconds, until the
DSL
light starts to blink again.
10
10
10
10
To confirm a successful firmware upgrade, go to the modem's
System Status
page and
check that the
Firmware Version
includes “
5.0.8-00
.” (Note: If the web page displays "action
canceled" or "page cannot be displayed," you may need to close and re-open your web
browser.)
11
11
11
11
Now you may reconnect the cables and re-enter your X6's configuration. Remember to click
the
Save Changes
and
Write Settings to Flash
buttons. If you disabled your anti-virus
software or any other programs or features, you may now turn them back on.
Load the Interim Code File (If Necessary)
1
1
1
1
This step is ONLY required if you get a Firmware Update Failed error ("Failed to write to
system. Not enough core.") when attempting to load the 5.0.8 firmware file.
a
a
a
a
Click the
Advanced Setup
icon.
b
b
b
b
Under Administration, click
Firmware Update
. The
Firmware Update
page appears.
c
c
c
c
Click
Browse...
(or
Choose File
).
d
d
d
d
Locate and select the file named
http-upload-xxx.tar
and then click
Open
(or
Choose
).
Note: In some cases this filename may be truncated.
e
e
e
e
Click the
Image Upload
button. The Updating process begins.
