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If You Need Help 

 
We encourage you to register your product and to notice the many support options 
available from Zoom. Please go to 

www.zoomtel.com/techsupport

  From here you can 

register your modem

 and/or 

contact our technical support experts

 and/or use our 

intelligent database 

SmartFacts

tm

 

and/or get 

warranty

 information.

  

 

US:

 (617) 753-0963 

 

 

Return of Defective Units 

 

Please contact your local distributor or retailer for factory-authorized repair or 
replacement of your in-warranty defective product. If you are unable to reach your 
distributor or retailer, you can contact Zoom Technical Support in the United States by 
calling: 

(617) 753-0963 

 
Please note that you are responsible for any charges (including brokerage or customs 
and duties) associated with shipping the defective unit to Zoom for repair. During the first 
year Zoom will pay return ground shipping to the customer in the continental U.S. After 
the first year you may be required to pay a shipping and handling fee. Any applicable 
customs, duties and brokerage charges to import the product are your responsibility.  

 

 
Limited Warranty 

 
Zoom Telephonics, Inc. warrants this product against defects in material and 
workmanship for a warranty period of 2 years. To read the full warranty, please see 

www.zoomtel.com/cablewarranty

 

 
Safety Issues & Warnings 

WARNING:

  Risk of electric shock.  Do 

NOT

 expose to water or moisture. 

¾

 

The cable modem is a high-performance communications device designed for home and office 
environments.  

¾

 Do 

NOT

 use the cable modem outdoors.  Keep the cable modem in an environment that is 

between 0°C and 40°C (between 32°F and 104°F). 

¾

 

To avoid overheating the cable modem, do 

NOT

 place any object on top of the cable modem. 

¾

 Do 

NOT

 place the cable modem in a confined space. 

¾

 Do 

NOT

 restrict the flow of air around the cable modem. 

¾

 

The manufacturer assumes no liabilities for damage caused by any improper use of the cable 
modem. 

¾

 

Make sure the voltages and frequency of the power outlet matches the electrical rating labels 
on the power cube.   

 

FCC Statement  

This device complies with Class B Part 15 of the FCC Rules. The device generates, uses and can radiate 
radio frequency energy and, if not installed and used as instructed, may cause harmful interference to 
radio communication. Only Coaxial cables are to be used with this device in order to ensure compliance 
with FCC emissions limits. Accessories connected to this device by the user must comply with FCC 

Summary of Contents for 5341J

Page 1: ...ase speak with your cable service provider Your cable service provider will need to know your modem s MAC ADDRESS and may need the account number of your cable service Your MAC Address is printed on a label on the bottom of your modem and is called RF MAC Your service provider may refer to this as a CM MAC address or as a Cable Modem MAC address Your account number can be found on your bill or you...

Page 2: ...ime cable modem installation that is you are NOT replacing an old cable modem do this 1 Connect a live coaxial cable from your cable service provider to your cable modem First check that the wire in the center of the cable s connector is centered straight and clean If the coaxial cable has a screw on connector turn the connector clockwise when tightening the cable onto the Zoom cable modem If you ...

Page 3: ...een the cable modem s yellow LAN jack and a computer s Ethernet jack We recommend that you do this even if you later plan to connect the cable modem to a router 3 Connect the Zoom power cube between the Zoom cable modem and a live power jack Make sure the cable modem s Power Switch is ON 4 Go to Now that your cable modem is connected do this below Now that your cable modem is connected do this It ...

Page 4: ...ownstream US upstream and Online modem lights flashing until the Online light stays steady green to signal success The Blue US DS LEDs blink during negotiation of bonded channels and become solid when negotiation is complete If after several minutes the US DS LEDs continue to blink this indicates partial service at least one designated channel has not completed bonding This does not generally affe...

Page 5: ...able between this port and a computer or router LAN Yellow Press this button for 5 seconds in the unlikely event that you need to restore factory default settings Reset RF Cable Connect your coaxial cable line to this port POWER AC IN Connect the supplied power cube to this port Push the button in to turn the power ON Push the button again to turn the power OFF ON OFF Please note the following Do ...

Page 6: ...N Ranging is complete operate on 1 channel Green or UPSTREAM Blue Blinking Negotiating bonded channel s Blue Upstream sync Blue ON Bonded with 1 or more channels OFF Upstream channel is inactive Blinking Cable interface is acquiring IP Time and configuration Online Green ON Cable modem router is online OFF Cable modem router is offline Blinking Data is flowing and the Ethernet link is connected LI...

Page 7: ...he Configuration Manager Solution Make sure you have a connection between your computer or other device and the cable modem 1 On your computer open a browser and type in the address 192 168 100 1 Enter User Name admin Password password 2 Now you will see status information about your cable modem and its connection that you can read back to your service provider Problem What if I m told that my Mod...

Page 8: ... Inc warrants this product against defects in material and workmanship for a warranty period of 2 years To read the full warranty please see www zoomtel com cablewarranty Safety Issues Warnings WARNING Risk of electric shock Do NOT expose to water or moisture The cable modem is a high performance communications device designed for home and office environments Do NOT use the cable modem outdoors Ke...

Page 9: ...d complies with all applicable electrical and fire safety requirements Disclaimer Zoom Telephonics Inc hereinafter Zoom assumes no liabilities with respect to the contents of this document Zoom also reserves the right to revise this document or update occasionally the content hereof without any obligation to notify any person of such revisions or amendments Specifications subject to change without...

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