VETSCAN UA USER’S MANUAL
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Appendix C:
Error.Codes
Error Code
Description
Remedy
Error-1
Strip Tray not
detected, dirty or IR
LED has failed
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support
Error-2
Strip Tray not
detected, dirty or Red
LED has failed
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support
Error-3
Strip Tray not
detected, dirty, or
Green LED has failed
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support
Error-4
Reagent strip in
incorrect position on
Strip Tray
Re-run test with a new strip, placing strip against the stop.
Ensure the top end of the strip is at the stop and not short
of or beyond the stop position
If the error repeats, run a Check Strip.
If error occurs with Check Strip, call Zoetis Technical support
Error-5
Incorrect strip type
selected
Change Strip Type setting to match the type of strip being
used. Run new test.
For example, check that Strip Type is set to UA14 Strip Type
on Home Screen, if using UA14 strips, etc.
If the error repeats, run a Check Strip.
If error occurs with Check Strip, call Zoetis Technical support
Error-6
No strip detected
Place a new strip in analyzer and retest.
If the error repeats, run a Check Strip.
If error occurs with Check Strip, call Zoetis Technical support
Error-7
Carriage not engaged
in analyzer or hardware
failure of carriage
motor/sensor system.
Check the Strip Tray is correctly inserted, with white dot at
top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues, call Zoetis Technical Support.
Error-8
Strip Tray not
detected, dirty or Blue
LED has failed.
Check that Strip Tray is correctly inserted, with white dot
at top. Power cycle the analyzer to recover.
If failure repeats, remove Strip Tray and clean white dot with
alcohol and replace.
If error continues call Zoetis Technical Support.