TROUBLESHOOTING
Problem
Possible Solution
For Device
Humidifier does not
turn on
Make sure the power cable is securely connected and press the power button again.
Add at least 1L of purified or distilled water into the water tank.
Turn the mist level to a higher setting.
If the room is larger than the humidifier’s effective range, please use it in a room
smaller than 376ft² (35 m²).
Add at least 1L of purified or distilled water into the water tank.
Little or no mist
comes out
If there is too much water in the base. Pleas empty the water in the base and refill
the water in the tank (not the base chamber). Last, place the water tank properly
onto the base.
Make sure the nozzle is not blocked or clogged.
Make sure the humidifier is on a level surface.
The troubleshooting section below is for solving frequently asked questions for the
humidifier. If your problem persists, please contact ZOESURE customer support.
Make sure the air inlet in the base is not blocked.
Make sure no water is hung on the air outlet on top of the humidifier.
If the water temperature is too low, please turn the mist level to the highest setting
and let the humidifier run for a while, then adjust to the desired setting.
If the water temperature is too low, please use the room temperature water.
If the water tank or base was washed with detergent, rinse thoroughly with clean
water to remove any detergent.
The humidifier uses up water based on the environmental temperature and
humidity. If your environment is cold or dry, the humidifier will run out of water
faster.
The water usage of
the humidifier is too
fast
If the humidifier is new, unplug and rinse all parts, then place in a cool, dry place for
12 hours.
If essential oils were placed on the aroma pad, rinse the pad with clean water and
let it dry.
Clean the water tank and base chamber.
Humidifier produces
an unusual smell
09
White dust appears
around the humidifier
Use purified or distilled water to fill the humidifier. Avoid using water with high
mineral content.
Humidifier makes a
loud or unusual noise
Please refill the water at low water level.
Set the mist level to a lower setting.
