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❺ Troubleshooting
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Before you contact the retailer, carry out these few simple checks using the following tables if a problem
occurs.
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If the problem is not resolved, contact your retailer.
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: Actions to be performed by a qualified technician only.
5.1 I Appliance behaviour
Part of the pool is not
correctly cleaned
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Repeat the immersion steps (see § "2.5 I Starting a cleaning cycle"), varying the
immersion location until you find the right place in the pool.
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The filter is full or dirty: clean it (see "4.2 I Cleaning the filter").
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The robot was not fully charged when starting the cycle so cycle has been shortened.
The appliance does not stay
firmly on the pool floor or
floats
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There is still air in the appliance's casing. Repeat the immersion operations (see
"2.5 I Starting a cleaning cycle").
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The filter is full or dirty: clean it (see "4.2 I Cleaning the filter").
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If the filter remains clogged despite cleaning: replace it.
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There are tiny bubbles all over the outside of the appliance:
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And the water level is below the skimmers: adjust the water level.
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And the water level is at the skimmers level: the plumbing is over oxygenated.
Contact your retailer
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The propeller is damaged. Contact your retailer
The appliance does not
climb or no longer climbs the
walls
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In Bottom/Walls/Waterline mode, the cleaner does not systematically climb the
walls. The frequency varies during the cycle.
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Check that the Floor/Walls/Waterline mode is chosen.
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The filter is full or clogged: clean it with fresh water. If the filter is clogged, clean it
with an acidic solution (spirit vinegar, for example). Replace the filter if necessary.
In case of Dual filtration, try to use the fine debris filter (black) only. If it helps the
appliance to climb, the filter needs to be replaced.
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The tracks are slack: contact your retailer to replace them
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Clean the check valve without removing it.
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Even though the water seems clear, microscopic algae are present in your pool. They
are not visible to the naked eye, and they make the walls slippery and prevent the
appliance from climbing. Carry out shock chlorination and slightly reduce the pH.
Do
not leave the appliance in the water during shock treatment.
The appliance does not
collect debris
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The filter is full or dirty: clean it (see "4.2 I Cleaning the filter").
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If the filter remains clogged despite cleaning: replace it.
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Debris / objects are stopping the filter valve from closing: contact your retailer
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Debris / objects are getting trapped in the centre bridge (between the two brushes)
and are not being collected: Clean the brushes and the centre bridge. Clean them
regularly.
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Debris (mainly sand) is getting trapped in the cover seal: Clean the cover seal. Clean
it after every cycle.
The appliance does not move
on start-up.
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Check that the cleaner is charged (the battery indicator is green).
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Check that a cleaning cycle has been launched and that the lights are on.
The two filters will not come
apart
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An object / debris is jammed between the two filters stopping them from coming
apart: Remove it.
If the problem continues contact your retailer:
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