Page
2
Zodiac Voyager RE Robotic Pool Cleaners
|
Owner's Manual
Zodiac
Voyager RE
Robotic Pool Cleaners |
Owner’s Manual
Page 20
8
Troubleshooting
•
If the status indicator on the Control Unit fl ashes to alert the user, follow the recommended
troubleshooting tips below.
•
User alerts can also be accessed in the iAquaLink
TM
app (on connected models only).
Error Codes
Flashing LED
In-App Display
(depending on the model)
Suggested Solution
Rapid flashing
1 fl ash / 1 second pause
Communication
•
Disconnect and reconnect the cleaner.
•
Check that the cable is properly connected to the control
box.
•
Check that nothing is interfering with the cable
connection area.
•
If this does not resolve the problem, contact your local
retailer for a diagnostic review or call customer service.
Rapid flashing
2 fl ash / 1 second pause
Right traction motor
Left traction motor
Right traction motor
consumption
Left traction motor
consumption
•
Check that debris or the cable is not preventing the
brushes or the tracks from rotating freely.
•
Check that nothing is interfering with the cable
connection area.
•
Rotate the track by a quarter of a turn in the same
direction until it rotates smoothly
•
If this does not resolve the problem, contact your local
retailer for a diagnostic review or call customer service.
Rapid flashing
3 fl ash / 1 second pause
Cleaner out of the water
•
Turn the cleaner off .
•
Clean the fi lter thoroughly.
•
Put it back in the water, shaking to release the air
bubbles.
•
Restart the cycle.
•
If this does not resolve the problem, contact your local
retailer for a diagnostic review or call customer service.
Pump motor
Pump motor consumption
•
Check that no debris or hair is blocking the impeller.
•
Clean the fi lter thoroughly.
•
If this does not resolve the problem, contact your local
retailer for a diagnostic review or call customer service.
iAquaLink Control Models Only
Rapid flashing
5 fl ash / 1 second pause
Software update failed or
incomplete
•
Disconnect and reconnect the control box to restart the
update.
•
If this does not resolve the problem, contact your local
retailer for a diagnostic review or call customer service.
Rapid flashing
Rapid flashing
Update in progress
•
Wait for the update to complete.
• Do not disconnect the power cable from the cleaner during
an update.
N/A
Connection error
•
Check the status of the Bluetooth/Wi-Fi LEDs on the
control box.
N/A
A red dot appears in the
"My systems" list
•
Robot not plugged in or not connected to the home
Wi-Fi network.
If the dot is red when the control box is plugged in
and if the Bluetooth/Wi-Fi icons are lit up, refresh the
screen (by swiping downwards).
•
If the dot turns green: the robot is ready for use.
Deleting an error code
Using the control box:
•
After following the troubleshooting solutions, press any key to delete the error code (except the
button).
From the iAquaLink app (connected models only):
•
After following the troubleshooting solutions, press
Clear Error
.
Page
20
Zodiac
Voyager RE Robotic Pool Cleaners | Owner's Manual
