21
❺ Troubleshooting
•
If a problem occurs, before you contact your retailer, please carry out these few simple checks
using the following tables.
•
If the problem persists, contact your retailer.
•
: Actions to be performed by a qualified technician only.
5.1 I Appliance behaviour
Part of the pool is not correctly
cleaned
•
Repeat the immersion steps (see § “3.3 Immersing the cleaner”), varying the
immersion location until you find the right place in the pool.
The appliance does not stay firmly
on the pool bottom
•
There is still air in the appliance's casing. Repeat the immersion operations
(see § “3.3 Immersing the cleaner”).
•
The filter is full or dirty: clean it.
•
The filter is clogged: change it.
• The propeller is damaged,
contact your retailer
The appliance does not or no
longer climbs the pool walls as it
originally did.
(Its electronic programme means
that the appliance does not
systematically climb the walls).
•
The filter is full or dirty: clean it.
•
The filter is clogged: change it.
• Even though the water seems clear, microscopic algae are present in your
pool. They are not visible to the naked eye, and they make the walls slippery
and prevent the appliance from climbing. Carry out shock chlorination and
slightly reduce the pH.
Do not leave the appliance in the water during shock
treatment.
•
The brushes are worn: check the wear indicators “4.4 I Replacing the
brushes”, then turn the brushes to check the rotations. Replace the brushes
where necessary.
•
If the problem continues contact your retailer.
The appliance does not move on
start-up.
•
Check that the control box's power socket is receiving a power supply.
•
Check that a cleaning cycle has been launched and that the lights are on.
•
If the problem continues contact your retailer.
The cable gets tangled
•
Do not unroll the entire length of the cable into the pool.
• Place the required length of cable in the pool and spread the rest along the
side of the pool.
The cleaner's discharge nozzles or
bottom plug holes become blocked
•
Stop the filter pump and begin a new cleaning cycle.
•
Place the control box halfway along the length of the pool, in accordance with
the safety conditions, see “3.4 I Electricity supply connection”. If cleaning is
not optimal, vary the location of the control box and the place at which the
cleaner enters the pool.
The cleaner climbs the walls slowly
and stops under the water line
The cleaner climbs the walls quickly
and goes past the water line,
aspirating air
•
The cleaner may behave differently depending on the lining of the pool. A
parameter may require changing. To do this,
contact your retailer
.
The control box does not respond to
any button presses.
•
Unplug the power cord from the mains socket, wait 10 seconds and plug it
back in again.
The screen displays the message
when the remote control
mode is active
•
This means that the remote control batteries are too low: change them.
Summary of Contents for Vortex EC11
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