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Ei3 Saltwater Chlorinator | Installation Manual
Section 12. Troubleshooting
When there is an error condition, a message is displayed on the screen and the “INFO” LED flashes.
To clear an error message after the condition is resolved:
• Press and hold
for 4 seconds.
When an error is linked to conductivity (low conductivity) the “SALTS” LED is ON. When the error situation
is corrected, the error message and LED illumination ends automatically.
Message
Possible Cause
Solution
NO FLOW
CHECK PUMP
(“INFO” indicator lit during the
production timers)
►
Filter pump failure.
►
Filter and/or the skimmer(s) are dirty.
►
By-pass valve(s) closed.
►
Check the pump, the filter, the skimmer(s), and the by-pass
valve(s). Clean them if necessary.
►
Check the wire connections (flow switch).
CHECK OUTPUT
►
Cell power cord disconnected or not
properly connected to the cell or inside the
device.
►
Cell plates worn, calcified or out of order.
►
Internal electronic problem in the control
box following an external electric incident.
►
Switch off the chlorinator (“Power” button) and switch off the
power supply to the control box, then check that all the wires are
properly connected (mains power supply, cell, etc.).
►
Clean cell plates. See Section 9 for cleaning instructions.
►
Replace the cell.
LOW CONDUCTIVITY
(“SALTS” indicator lit)
►
For models with a temp sensor this error
can be caused by low conductivity.
►
Lack of salt < 4000 ppm due to water loss
or dilution (filter backwash, water renewal,
rain, leaks, etc.).
►
Can vary depending on the temperature
and age of the cell. The voltage across the
cell terminals varies in time.
►
Cell calcified, worn, or out of order.
►
Check water temperature.
►
Check the condition of the cell plates.
►
Measure the salt concentration in the pool water using a salt
tester or a test strip, then add salt to the pool to keep the level
at 4000 ppm. If you do not know the salt level or how to test it,
contact your retailer.
►
Is the salt level is correct?
OVER HEAT
(“INFO” indicator lit)
►
The temperature inside the control box is
too high, chlorination is slowed (>85°C) then
stopped (> 90°C) if the temperature does not
fall back down in order to protect the electric
circuits.
►
If the box is installed outdoors, protect it from direct sunlight.
►
Chlorination will automatically resume once the temperature
has fallen back down.
►
Issue at the controller.
NONE
(Chlorine production not
visible at the cell plates)
►
Chlorination is in a reversing period.
►
Chlorination is set at less than 100% and
is paused.
►
Wait and observe, chlorination should resume.
Table 6. Troubleshooting
