5.2 Warranty & RMA
Please visit http://www.zmodo.com/rma for complete information.
General Guidelines
Before returning any product to Zmodo for any reason, please fi rst obtain an RMA
(Return Merchandise Authorization) number. You can complete the online form to
request an RMA number. Online RMA requests are processed within 2 business days.
Zmodo customer support can also assist with obtaining an RMA number. The following
information may be required in order to complete the RMA request:
1. Your name
2. Company name
3. Address
4. Phone number
5. Original invoice
6. Zmodo product’s model number
7. Credit card number
8. A brief description of the problem that is occurring with the product to be returned
Part 1. Return within 30 Days for Refund with or without reason
Refund Policy for Product Purchased Directly from Zmodo
If the Zmodo product that you purchased directly from Zmodo does not function to
your satisfaction or does not apply to your installation application (the” Product for
Refund”), you may return your Product for Refund to Zmodo for a full refund within
30 days
of the invoice date unless otherwise specifi ed in the products’ listing on our
website, on the receipt or packing slip, or in the purchase agreement terms.
For your own benefi t, we recommend that you use a traceable carrier that can provide
you with the delivery confi rmation to ship your Product for Refund back to the location
instructed in the RMA authorization. Zmodo shall not be responsible for any loss or
damage to the Product for Refund caused in transit.
To avoid any delay or denial of processing your refund request please verify your
Product for Refund satisfi es all of our following inspection criteria (the “Inspection
Criteria”).
The Product for Refund must be:
1. in the original manufacturers packaging, and shipped securely;
2. complete with all the accessories, documentations, and standard certifi cation labels
originally, including, but is not limited to, UL listing, capacity, brand name, UPC code;
3. free of any permanent alterations including, but not limited to paint, altered
connection inputs, severed wires or cables, or indication of removed screws/fasteners
5.3
Support
