5.1 Troubleshooting
Most problems encountered are common problems and are easily correctible. For your
convenience, please refer to the following table before calling our Zmodo Technical
Support.
Common Problem
Possible Causes
Solution
The system won’t turn
on.
The cables are not connected
properly.
The cables are connected
but the system still does not
receive power.
1. Make sure that the power brick is
properly connected to the wall plug
by unplugging and replugging it
until it fi ts snugly into the brick.
2. Make sure that your power
adapter is properly plugged into
the power outlet and your DVR
system.
1. Check your DVR front panel and
check if the POWER LED indicator
is on. If so, your monitor may be off
or it may not be properly plugged
into your DVR.
2. If the unit is connected to the
power outlet through a surge
protector, make sure that the surge
protector is on.
3. Make sure that there is power
coming from the outlet by plugging
in another device to the outlet.
If there is no power, please try
another outlet or power source.
Hard drive is not
detected by the system.
Hard drive cables may not be
properly connected.
Remove the cover and check that
the SATA power and data cables
are properly connected to the logic
board and the hard drive.
Your hard drive may not be
compatible with the system.
Check your HDD compatibility with
the recommendations under the
HDD Installation
section of this
user manual.
Section 5 • Support
5.1
Support
