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Troubleshooting
The NVR doesn’t recognize the correct cameras.
Your NVR may be recognizing other cameras on your network. Please
manually delete all cameras by going to the “Add Device” menu from your
NVR’s interface. Select the “Search and Add All Devices Automatically”
option, and wait 3-5 minutes for the NVR to add the camera. If this fails, you
can also disable the automatic search and add your camera manually.
I can't access the NVR remotely.
Please make sure your internet is working, and check that your NVR and the
sPoE Repeater are properly connected to the router.
The app doesn’t find my NVR during setup.
Make sure that your NVR and the sPoE Repeater are properly connected and
powered on, and reconnect your phone to your WiFi network. You may need
to exit the setup and try again.
You will be able to adjust the camera position using the adjustable camera
bracket. Position the camera for an optimal viewing angle, and tighten the
bracket.
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