ZKTeco TS2200 Series, User Manual

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7
Screw for securing the
control module cover
Control module cover
6. Troubleshooting
Symptom Troubleshooting
The indicator is not lighted when the equipment is
powered on.
It may be caused by the power supply or circuit.
Check whether the connection cable and power cable between are damaged,
or the wiring is loose.
The arms of the tripod turnstile cannot be lifted
manually after the equipment is powered on.
It may be caused by the problem of relative components or drop-arm
electromagnet.
1. Check whether the stop base and turn plate withstands each other, as shown in
figure 6-1.
2. Check whether the drop-arm electromagnet is operating. Remove the upper
cover of the framework, use a hex key to remove the cover of the control
module (as shown in figure 6-2), and check the work status of the
electromagnet, as shown in figure 6-3.
The tripod turnstile does not open after
authentication.
It may be caused by lack of permission or a circuit problem.
1. Check whether the user has the permission to open the turnstile.
2. Use a multimeter to check whether the NO and COM ports of the access control
system has a relay signal output.
3. Short-circuit the ports "K1, GND" and "K2, GND", if the turnstile is successfully
opened, it would be the controller problem. In this case, please refer to
Attachment 2 to check the cable connection of the controller.
The passing is not smooth after the turnstile is
opened, it encounters resistance when pushing
the arms, and the arms cannot return to the home
position after they rotate.
It is caused by the damper.
Adjust the damper, as shown in figure 5-2.
The arms drop during the use.
It may be caused by the problem of relative components or drop-arm
electromagnet.
1. Check whether there is any gap at the position shown in figure 6-1.
2. Check whether the drop-arm electromagnet is totally closed. If not, power off
the equipment and power on it again 2 minutes later.
Figure 6-1 Figure 6-2