Troubleshooting
20
1. Fingerprint can not be read well or it takes too long.
Check whether a finger or fingerprint sensor is stained with sweat, water, or dust
Retry after cleaning the finger and fingerprint sensor with dry cloth.
If a finger is way too dry, rub your finger on the palm and retry.
Try to reset fingerprint sensor by pressing the reset button at the bottom of the reader
2. Fingerprint is matched but authorization keeps failing.
Check whether the user’ access is restricted.
Inquire with administrator whether the enrolled fingerprint has been deleted from the device
for some reason.
3. How Many kinds of WEIGAND format can be supported.
The panel is set to read 26 bit by default.
However there are 9 other bit formats which can be selected from the software. In addition you
can also define your custom bit format.
4. How many verification modes can be support.
Card Only
Fingerprint Only
Password Only
Card plus fingerprint
Card plus password
Card or fingerprint
Reset Button
