WARRANTY GUIDELINES (EN)
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ZI-ED400
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WARRANTY GUIDELINES (EN)
1.) Warranty
ZIPPER
machines are subject to the legal warranty, which is valid in the current version. (For electrical and
mechanical components, this is equivalent to 2 years (excluding wearing parts and batteries), starting from the
date of purchase by the end user/buyer. For rechargeable batteries and batteries, the legal warranty of 6
months applies, starting from the date of purchase by the end user/buyer). In case of defects during this period,
which are not excluded by paragraph 3, ZIPPER will repair or replace
the machine at its own discretion.
2.) Report
In order to check the legitimacy of warranty claims, the final consumer must contact his dealer. The dealer has
to report in written form the occurred defect to ZIPPER. If the warranty claim is legitimate, ZIPPER will pick up
the defective machine from the dealer. Returned shippings by dealers which have not been coordinated with
ZIPPER, will not be accepted
and refused.
3.) Regulations
a)
Warranty claims will only be accepted, when a copy of the original invoice or cash voucher from the trading
partner of ZIPPER is enclosed to the machine. The warranty claim expires if the accessories belonging to the
machine are missing.
b) The warranty does not include free checking, maintenance, inspection or service works on the machine.
Defects due to incorrect usage of the final consumer or his dealer will not be accepted as warranty claims either.
Some examples: usage of wrong fuel, frost damages in water tanks, leaving fuel in the tank during the winter,
etc.
c) Defects on wear parts are excluded, e.g. carbon brushes, collection bags, knives, cylinders, cutting blades,
clutches, sealings, wheels, saw blades, splitting crosses, riving knives, riving knife extensions, hydraulic oils,
oil/air/fuel filters, chains, spark plugs, sliding blocks, etc.
d) Also excluded are damages on the machine caused by incorrect or inappropriate usage, if it was used for a
purpose which the machine is not supposed to, ignoring the user manual, force majeure, repairs or technical
manipulations by not authorized workshops or by the customer himself, usage of non-original ZIPPER spare
parts or accessories.
e) After inspection by our qualified personnel, resulted costs (like freight charges) and expenses for not legiti-
mated warranty claims will be charged to the final customer or dealer.
f) In case of defective machines outside the warranty period, we will only repair after advance payment or
dealer’s invoice according to the cost estimate (incl. freight costs) of ZIPPER.
g) Warranty claims can only be granted for customers of an authorized ZIPPER dealer who directly purchased
the machine from ZIPPER. These claims
are not transferable in case of multiple sales of the machine.
4.) Claims for compensation and other liabilities
The liability of company ZIPPER is limited to the value of goods in all cases. Claims for compensation because
of poor performance, lacks, damages or loss of earnings due to defects during the warranty period will not be
accepted. ZIPPER insists on its right to subsequent improvement of the machine.
SERVICE
After Guarantee and warranty expiration specialist repair shops can perform maintenance and repair jobs. But
we are still at your service as well with spare parts and/or product service. Place your spare part/repair service
cost inquiry by
•
Mail to [email protected].
•
Or use the online complaint order formula provided on our homepage – category service/news.
