FAQs
Q.1
Camera has been moved / re-powered, I can no longer connect to the camera.
A.1
Bring the camera 1-2 meters from the router/ switch. Please give the camera 5
mins to connect. Allow for 1-2 mins for the camera to boot then 2-3 mins to
connect to the WiFi.
Try setup procedure again. If the setup procedure does not work then default the
camera and try setup again.
Q.2
After re-powering the camera it is still showing the default IP Address on
ZipFinder.
A.2
Select search on the ZipFinder software again, this should update the IP
Address on ZipFinder to the current IP of the camera.
Enter the cameras password on ZipFinder before clicking modify.
Try another Ethernet cable between the camera and the router/ switch.
Q.3
No power LED.
A.3
Check power source - 12V DC or PoE (48V).
Q.4
Slow connection to camera or stuttering on the images.
A.4
Check the camera connection in the LAN rather than on 3G/4G mobile device.
Connect to the local IP Address on the App/ Software. You can find the IP of the
camera using ZipFinder. Then enter this into the App/ Software rather than the P2P
ID. If the connection is good then your Internet connection or speed may be poor.
If using a cable, try another Ethernet cable between the camera and the router/
switch. If using WiFi, bring the camera 1-2 meters from the router/ switch. If the
connection is good then the WiFi signal is not strong enough or too far away from
the camera.