TROUBLESHOOTING
10
PROBLEM
POSSIBLE CAUSE
SOLUTION
Scooter will not run.
Battery is not charged.
Charger is not working.
Charge the battery for at least 3 hours for the first
charge, and at least 3 hours for subsequent charges.
Charge the battery for at least 3 hours for the first
charge, and at least 3 hours for subsequent charges.
Scooter run time is
short or keep beeping.
Battery requires charging.
Make sure the scooter is not overloaded. This product
is designed to sustain a maximum of 50kg.
An excessive overload triggers off automatic protection
and makes the scooter refuse to start. Do not ride uphill
a steep slope or use the scooter to tow any cargo. Do
not overload the scooter, which may cause the battery
and the electronics to age prematurely and damage
the power system.
Only ride on solid, even clean and dry surfaces such
as pavement and flat ground.
Scooter runs sluggishly.
Scooter is overloaded.
Check all wire around the motors and all connectors
to make sure they are tight.
Contact ZINC Customer Se44 (0) 800 731 0006
for diagnosis and repair options.
Sometimes the scooter
doesn't run.
Loose wires or connection.
The scooter motor cuts
out and will not start
after the scooter has been
ridden up steep gradients
or in situations where the
maximum load has been
exceeded on the scooter.
Battery Management System
(BMS).
Motor or electrical switch
damage.
Unsuitable riding
conditions.
Make sure power flow to the wall outlet is on.
Battery will not fully charge.
Make sure power flow to the wall outlet is on.
Battery may need to be replaced. Even with proper
care, rechargable batteries do not last forever.
The average rechargable battery life is 1 to 2 years
depending on scooter conditions and use. Replace
only with Hy-Pro replacement batteries.
Make sure charger plug is connected to 100-240V
power supply.
The battery incorporates a management system that
will automatically cut out the power. If these situations
occur the rider can push forward with one foot and the
deck sensor will re-activate the motor. Please do not
run the scooter under these conditions as the BMS
will continue to cut the power as the battery and
motor are being overloaded.
SPARE PARTS:
Due to general wear and tear, occasionally you may need to purchase spare parts to keep your scooter in peak condition.
It is important to use the correct spare parts for your particular model ie. ZINC E4 MAX ELECTRIC SCOOTER, and that
you purchase them directly from us.
Visit our website WWW.ZINCSPORTS.COM and go to ‘Spare Parts’.
If you have any problem selecting the parts you require, contact Zinc Customer Services on +44 (0) 800 731 0006.
WARNING! - ONLY USE GENUINE ZINC REPLACEMENT PARTS. The scooter has been built to certain
Zinc design specifications. The original equipment supplied at the time of sale was selected on the basis
of its compatibility with the frame, fork and all other parts. Certain aftermarket products may or may not
be compatible and will invalidate the warranty if used.
NEED HELP?
Visit our website for replacement parts and product support
WWW.ZINCSPORTS.COM
Contact us at
CUSTOMERSERVICES
@
ZINCHQ.COM
or call our customer service line on
+
44
(
0
)
800 731 0006
