Error messages/troubleshooting/disposal
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Malfunction of the
handpiece/
no power output
Possible cause 1:
Handpiece is not correctly connected to the device.
Remedy for cause 1:
Check whether the handpiece is correctly connected to the device.
The plug must be fully engaged.
Check the cable of the handpiece for damage or kinks.
No power transfer
Possible cause 1:
No conductive gel was used between the handpiece and he gel pad.
Remedy for cause 1:
Ensure that conductive gel is used.
Possible cause 2:
No conductive gel was used between the gel pad and skin.
Remedy for cause 2:
Ensure that conductive gel is used.
Possible cause 3:
Internal cable defect.
Remedy for cause 3:
Check this by performing the "Cable control" test.
In the event of an error message, inform the service department/customer
service.
No response when using the main switch/display remains dark.
Possible cause 1:
Mains connection.
Remedy for cause 1:
Check that the mains plug is correctly plugged into the socket and that the
device plug is firmly inserted in the port of the device.
Check the power cable for damage.
Check the mains and socket.
Possible cause 2:
Fuse.
Remedy for cause 2:
Please inform the service department. Fuses may only be replaced by a
service technician.
If the error recurs, immediately inform the service department/customer
service.