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Amazon. You can contact us through the order link.
You can click “Problem with Order” under “Your Orders”,
select “Other Issue”, click “Contact Seller” and select “Other
Issue” to Contact our Amazon store directly
Alternatively, you may click the store name on the right side
of the product homepage to move to the new page, and then
click "Ask a Question" button to send messages and contact
us.
1. Connect the power supply and the fan does not work
● Check whether the plug is properly connected to the
socket;
● Check whether the display screen lights up after the
power ON/OFF button is pressed, and check the power
supply for outage;
2 The wind speed is low
● Check whether the air inlet/outlet is blocked, remove
the foreign matters as necessary;
● Check whether the wind speed is set to a high level;
3. The remote control does not work
● Check whether the battery has run out, and
whether the battery (positive and negative sides) is
loaded properly;
4. The fan fails to run normally after power failure
● Find and reconnect the plug;
5. Bad smell is observed
● Parts may be damaged, please stop running;
