TROUBLESHOOTING
Check the following before contacting technical support:
CONDITIONS OF WARRANTY
There is a two-year warranty on your dehumidifier from the date of purchase. All material
or manufacturing defects will be repaired free of charge.
The following applies:
•
All claims for compensation, including consequential damage, will not be
entertained.
•
Any repairs or replacement of components during the warranty period will not result
in an extension of the warranty period.
•
The warranty will expire if any alterations have been made, not genuine components
have been fitted or if the dehumidifier has been repaired by a third party.
•
Components subject to normal wear and tear, such as the air filter, are not covered by
the warranty.
•
The warranty is only valid on presentation of the original, unaltered, and date-
stamped purchase receipt.
•
The warranty does not cover damage caused by actions that deviate from those as
described in the user’s manual or by neglect.
Problem
Cause
Solution
The powercord is not connected.
Insert the plug into the wall
outlet.
The hydrostat setting is too low.
Turn the hydrostat to the
desired setting.
The water container is full.
Remove the water from the
container.
The water container has not
been replaced correctly.
Place the water container in the
correct position.
The air filter is clogged.
Clean the air filter.
The temperature or relative
humidity in the room where the
device is operating is too low.
It is normal that the device does
not dehumidify in these
conditions.
The room is too large.
We recommend using a
dehumidifier with a greater
capacity.
There are too many sources of
humidity.
We recommend using a
dehumidifier with a greater
capacity.
There is too much ventilation.
Reduce ventilation (e.g. close
curtains and shut doors).
The device does not
dehumidify.
The dehumidifier works,
but reduces the relative
humidity insufficiently.
The unit does not work.
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