61
4
F. TEchnicAL sERVicE, ORiginAL sPARE PARTs
Before leaving the factor�, each stove has been carefull� tested and commissioned.
An� repairs or commissioning that ma� become necessar� during or after installa
-
tion must be carried out b� heating engineers authorized b� Zibro. Original factor�
spare parts can be obtained onl� and exclusivel� from our Technical Servicing Cen
-
ters and authorized points of sale.
When contacting �our dealer, the Technical Service Centre or the authorized hea
-
ting engineer, first make sure to be able to specif� the model and serial number at
their first request.
Onl� use original Zibro spare parts. Using non original Zibro spare parts will lead to
nullification of the warrant�.
g. TROUBLE shOOTing
Problem
Possible cause
Possible solution
problems during start-up
Wood size is too big
Use ver� dr� small wood sticks be
-
fore larger size wood
Wood is too humid
Use seasoned (dr� enough) wood
not enough draught in the chim-
ne�
turn all settings to maximum ope-
ning and check that the chimne�
flue is not obstructed.
Check if chimne� shut off damper
is full� opened
there is not enough fresh air sup-
plied to the room
Immediatel� provide an aeration
grid, please refer to an authorized,
specialised heating engineer.
too much draught
Primar� air inlet to minimum
condensation forms
Chimne� flue section is too large
Reduce the chimne� flue section
using thermall� insulated pipes
(needs to be done b� specialised
heating engineer, such as for
example a chimne� sweeper or
chimne� installer)
Chimne� flue is not insulated well
Line the chimne� flue with insula
-
ting material (onl� b� authorized
professional)
combustion is too slow
open air parameters to increase fire
and temperature of outlet fumes
smoke leaks out of the stove
Chimne� flue is not insulated well
Line the chimne� flue with insula
-
ting material (onl� b� authorized
professional)
unfavourable weather conditions
(too strong wind)
Chimne� pot is not wind protected,
(re-)place it.
unfavourable weather conditi-
ons, (too little wind, mist�/fogg�
weather conditions)
this is normal, operating the stove
at these weather conditions should
be avoided.
Wood is too humid
use seasoned, dried wood
charging door seal is damaged or
worn out
have charging door seal replaced
b� authorized technician
Glass gets too dirt�
not enough draught in the chim-
ne�
turn all settings to maximum ope-
ning and check that the chimne�
flue is not obstructed (needs to be
done b� specialised heating engi
-
neer, such as for example a chim-
ne� sweeper)
Wood is too humid
use seasoned, dried wood
combustion is too slow
open air parameters to increase fire
and temperature of outlet fumes
Fuel is of poor qualit�
use fuel as described in paragraph
d.3
