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11

ASSEMBLY GUIDE

7. Troubleshooting

In this section you will find detailed information on the following topics:

•  Possible faults and remedies

•  Error messages on the remote control display

7.1 Possible faults and remedies

Legs not working

Possible Cause

Remedy

 

Ξ Power Cable is not connected 

 

Ξ Legs are not connected 

 

Ξ Poor plug contact 

 

Ξ Control Unit is defective 

 

Ξ Remote Control is defective

 

Ξ Plug the Power Cable into the Control Unit 

 

Ξ Plug the Motor Cables into the Control Unit and Legs 

 

Ξ Check all connections 

 

 

Ξ Replace the Control Unit 

 

Ξ Replace the Remote Control

Possible Cause

Remedy

 

Ξ Mains power breakdown or main power is plugged off 

during movement 

 

Ξ Control Unit is defective 

 

Ξ Remote Control is defective 

 

Ξ Leg is defective

 

Ξ Zero setting (if movement is only possible downwards) 

 

 

Ξ Replace Control Unit 

 

Ξ Replace the Remote Control 

 

Ξ Replace the Leg

Legs only operating in one direction

Possible Cause

Remedy

 

Ξ Power Cable is not connected 

 

Ξ Remote Control is not connected 

 

Ξ Control Unit is defective 

 

Ξ Power Cable is defective 

 

Ξ Remote Control is defective 

 

Ξ Poor plug contact 

 

Ξ Exposed to liquids

 

Ξ Plug the power cable into the control unit 

 

Ξ Plug in the remote control 

 

 

Ξ Replace the Control Unit 

 

Ξ Replace the Power Cable 

 

Ξ Replace the remote control 

 

Ξ Check all connections 

 

Ξ Replace the remote control

Control Unit or Remote Control is not working

7.2 Error messages & Error code (Only on external remote with display)
The display reads HOT. 

Possible Cause

Remedy

 

Ξ The control unit is fitted with overheating  

protection. Overheating has caused it to 

stop the control unit

 

Ξ Wait until the control unit has cooled down and HOT is no longer displayed. The 

SMART-SPFE control unit is then operational again

Summary of Contents for e-ZGO 20 Series

Page 1: ...1 ASSEMBLY GUIDE Rev 01 2021 04 27 ENGLISH e ZGO Series 20 21...

Page 2: ...ge the displayed desktop position cm or inch 5 5 Saving a desktop position 5 6 Adjusting the desktop to a saved position 5 7 Reset control unit to factory settings 5 8 Changing the desktop height disp...

Page 3: ...face or it will not be steady Never exceed the maximum load capacity on the adjustable frame Please check the load capacity in Section 7 Specification The control unit is only used for specified linea...

Page 4: ...on End Pipe 2 Pcs Gear Connection 1Pcs Connection Cable 1 Pcs Left Leg 1 Pcs Leg with Motor 1Pcs Power Cable 1 Pcs Feet 2 Pcs Frame 1 Pcs Remote Control 1 Pcs M6x12 4 Pcs M6x8 4 Pcs ST 4 8x16 6 Pcs M3...

Page 5: ...ue 6nm M10 Screw s max torque 6nm Tapping screws is hand tightening only 4 2 Assembly Step by Step M6x12 Step 3 Mount the End Pipe to leg as illustrated above M6X8 M6X25 Step 2 Assemble the Leg and Fr...

Page 6: ...ve Step 5 Loosen the Gear Connection rotating nut as illustrated above ST 4 2X16 Step 9 Mount the Control Unit as illustrated above ST 4 8x16 Step 7 Mount the Frame and End Pipe to the Table top as il...

Page 7: ...the desk to the lowest height as explained below before proceeding Press button and keep pressing the button until the desktop has reached the lowest position programmed desktop position Press button...

Page 8: ...frame to any position in the lower half to deactivate the container stop Move the frame to any position in the upper half to deactivate the shelf stop Do so by pressing the or button until you reach t...

Page 9: ...ress the up or down button or to choose the desired setting 0 means G sensor close 1 means G sensor least sensi tive 8 means G sensor most sensitive Press the S button to finish the setup 6 6 Changing...

Page 10: ...remote control is now unlocked 6 9 Reset control unit to factory settings Follow the instructions below to use a configured control unit on another identical electric height adjustable frame or to re...

Page 11: ...f movement is only possible downwards Replace Control Unit Replace the Remote Control Replace the Leg Legs only operating in one direction Possible Cause Remedy Power Cable is not connected Remote Con...

Page 12: ...again E06 Main power start did not succeed lower than 20V Replace the main power supply or check the main power cable E07 Protect when the main power supply is running lower than 20V Power up again E0...

Page 13: ...duce load E40 Controller drop line in series Check the cable E41 Error in the series signal Check the cable or replace the controller E42 Memory error Replacing the controller E43 Disable sensor error...

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