USE AND CARE 9
Filter Cartridges
FILTER CARTRIDGE LIFE
How often the cartridge needs to be replaced is determined by how much water you
put through the system and how hard the cartridge has to work to clean the water
you put through it. The more dissolved solids in your water (or the higher your TDS
reading), the shorter the cartridge life. It is essential to change the fi lters with a
reading of “006” on the included TDS meter in order for the product to continue to
perform as represented. The longevity of the fi lter may vary based on local water
conditions. Under laboratory protocols, a single fi lter was rated for 22.5 gallons in the
certifi cation process. Store fi lters at or near room temperature.
REPLACEMENT FILTER CARTRIDGES
Replacement fi lter cartridges can be purchased in packs of 2, 4 or 8 from your local
retailer. For replacement parts and pricing, call Customer Service toll free 24 hours a
day, 7 days a week at 1-800-503-2939.
TROUBLE SHOOTING
My ZeroWater
®
Filter Bottle is brand new
but the water doesn’t read “000”?
First, check the reading directly in the lower
chamber. If the water in the lower chamber
does NOT read “000”, either the lower
chamber is not clean, or the fi lters are not
functioning properly. Try cleaning the lower
chamber and check to see that fi lters are
installed properly. If the water in the lower
chamber DOES read “000”, your Filter Bottle
is functioning properly and the problem is
an unclean cooler reservoir or spigot. Try
cleaning the cooler reservoir and spigot again.
The TDS Meter does not turn on.
Remember that you should not dip the meter
too far into the water as it will short circuit.
If you have used the meter according to
instructions, try replacing the batteries.
My fi lter emits a strong odor.
Test the water that has run through the fi lter.
Most likely it will read higher than “006”,
which indicates it’s time to replace your fi lter.
The lower chamber fi lls slowly.
It takes time to give you high quality water.
We regulate the fl ow to ensure the water has
enough time to pass through each fi ltering
stage and be cleaned thoroughly.
My cooler is leaking from the lower chamber
divider rim.
Be sure the lower chamber divider rim is
placed with the correct side up and is seated
tightly to ensure the best seal possible. Do not
over fi ll upper chamber beyond the capacity of
the lower chamber. The upper chamber is not
designed to be a long-term reservoir.
Why does my bottle wobble?
When empty, the bottle may wobble slightly.
When fi lled, the weight of the water will help
but may not be enough. Sometimes the top
of the cooler isn’t fl at and you may need to
add a ring to keep it level. If you need one of
these rings, please call Customer Service at
1-800-503-2939 to purchase one for $5.00 (no
shipping costs).
Questions or Problems?
No Need to Return to the Store.
Our friendly Customer Service department
is here to help you with any questions or
concerns that you may have. Call Customer
Service toll free 24 hours a day, 7 days a week
at 1-800-503-2939.
