Revision Date – 15/07/2020
page 3
2 WARRANTY
2.1 ARB Fridge Freezer Limited Warranty
ARB Corporation Ltd’s Fridge Freezers are warranted to be free from material and workmanship defects
as per the ARB warranty policy. The below website will direct you to the ARB policies page which
contains all current warranty information.
https://www.arb.com.au/about/policy/
It is the responsibility of the owner to deliver and pick up the appliance from the place of service.
ARB reserves the right to change the warranty conditions at any time by public notice and by attaching a
clear change of warranty terms and conditions notice to the product visible at time of purchase. No party
other than ARB Corporation Ltd is authorised to change the terms or conditions of this warranty.
Subject to conditions as defined by the Australian Trade Practices Act 1974 (as amended). There are no
other warranties either expressed or implied, which extend beyond those set forth in the preceding
paragraphs.
2.2 Warranty procedure for service agents
The following procedure should be followed when processing a warranty claim.
1. The Fridge Freezer should be received with all components, including all power leads. A physical
inspection of the unit should be conducted to ascertain whether there is any damage (eg:
scratches, dents, stain, etc), and documented on the application.
2. Assess the fridge to identify the fault(s).
3. Complete a copy of the warranty claim form and forward it to your regional ARB Office. To be
processed, the form must include the customer’s details, serial number, a description of the fault,
and the parts required.
NOTE: A copy of the purchase receipt must be submitted with the claim.
4. ARB will assess the claim and if approved will dispatch the required parts as soon as practical at
no charge to the repairer. If the claim is not approved, ARB will contact the repairer. ARB will also
issue the repairer with a Warrant Claim Number and provide any special instructions for repair or
return of faulty parts.
5. The repairer shall replace the specified components as per the service manual and test the ARB
Fridge Freezer prior to its return to the customer. It is the responsibility of the repairer to warrant
the workmanship of the repair for the minimum period as set out in legislation for the jurisdiction
in which the ARB Fridge Freezer has been repaired, or if no period is specified, for a minimum of
90 days.
6. Send an invoice that references the Warranty Claim Number to your regional ARB Office for
processing. Any variance to the warranty times as stated in this manual must be approved by
ARB.
EXCLUSIONS
Refer to the Warranty Statement supplied with the fridge.
ARB will not accept liability for transport of the ARB Fridge Freezer to or from the service agent.
