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Vortex Use, Care, and Installation Guide
ZEPHYRONLINE.COM
Limited Warranty
Zephyr Ventilation, LLC (referred to herein as “we” or “us”) warrants to the original consumer purchaser (referred to herein
as “you” or “your”) of Zephyr products (the “Products”) that such Products will be free from defects in materials or
workmanship as follows:
Three Year Limited Warranty for Parts:
For three years from the date of your original purchase of the Products, we will
provide, free of charge, Products or parts (including LED light bulbs, if applicable) to replace those that failed due to
manufacturing defects subject to the exclusions and limitations below. We may choose, in our sole discretion, to repair or
replace parts before we elect to replace the Products.
One Year Limited Warranty for Labor:
For one year from the date of your original purchase of the Products, we will
provide, free of charge, the labor cost associated with repairing the Products or parts to replace those that failed due to
manufacturing defects subject to the exclusions and limitations below. After the first year from the date of your original
purchase, you are responsible for all labor costs associated with this warranty.
Warranty Exclusions:
This warranty covers only repair or replacement, at our option, of defective Products or parts and
does not cover any other costs related to the Products including but not limited to: (a) normal maintenance and service
required for the Products and consumable parts such as fluorescent, incandescent or halogen light bulbs, mesh and char-
coal filters and fuses; (b) any Products or parts which have been subject to freight damage, misuse, negligence, accident,
faulty installation or installation contrary to recommended installation instructions, improper maintenance or repair (other
than by us); (c) commercial or government use of the Products or use otherwise inconsistent with its intended purpose; (d)
natural wear of the finish of the Products or wear caused by improper maintenance, use of corrosive and abrasive cleaning
products, pads, and oven cleaner products; (e) chips, dents or cracks caused by abuse or misuse of the Products; (f) service
trips to your home to teach you how to use the Products; (g) damage to the Products caused by accident, fire, floods, acts
of God; or (h) Custom installations or alterations that impact serviceability of the Products. If you are outside our service
area, additional charges may apply for shipping costs for warranty repair at our designated service locations and for the
travel cost to have a service technician come to your home to repair, remove or reinstall the Products. After the first year
from the date of your original purchase, you are also responsible for all labor costs associated with this warranty. All Products
must be installed by a qualified professional installer to be eligible for warranty repairs or service.
Limitations of Warranty. OUR OBLIGATION TO REPAIR OR REPLACE, AT OUR OPTION, SHALL BE YOUR SOLE
AND EXCLUSIVE REMEDY UNDER THIS WARRANTY. WE SHALL NOT BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THE PRODUCTS. THE EXPRESS WARRANTIES IN THE PRECEDING SECTION ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS WARRANTIES. WE HEREBY DISCLAIM AND EXCLUDE ALL
OTHER EXPRESS WARRANTIES FOR THE PRODUCTS, AND DISCLAIM AND EXCLUDE ALL WARRANTIES
IMPLIED BY LAW, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
.
Some states or provinces do not allow limitations on the duration of an implied warranty or the exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you. To the extent that
applicable law prohibits the exclusion of implied warranties, the duration of any applicable implied warranty is limited to the
same three-year and one-year periods described above if permitted by applicable law. Any oral or written description of the
Products is for the sole purpose of identifying the Products and shall not be construed as an express warranty. Prior to
using, implementing or permitting use of the Products, you shall determine the suitability of the Products for the intended
use, and you shall assume all risk and liability whatsoever in connection with such determination. We reserve the right to
use functionally equivalent refurbished or reconditioned parts or Products as warranty replacements or as part of warranty
service. This warranty is not transferable from the original purchaser and only applies to the consumer residence where the
Product was originally installed located in the United States and Canada. This warranty is not extended to resellers.
To Obtain Service Under Limited Warranty:
To qualify for warranty service, you must: (a) notify us at the address or
telephone number stated below within 60 days of the discovery of the defect; (b) give the model number and serial number;
and (c) describe the nature of any defect in the Product or part. At the time of the request for warranty service, you must
present evidence of your proof of purchase and proof of the original purchase date. If we determine that the warranty
exclusions listed above apply or if you fail to provide the necessary documentation to obtain service, you will be responsible
for all shipping, travel, labor and other costs related to the services. This warranty is not extended or restarted upon warranty
repair or replacements.
Please check our website for any additional Product information,
www.zephyronline.com
Zephyr, 2277 Harbor Bay Parkway, Alameda, CA 94502
TO OBTAIN SERVICE UNDER WARRANTY OR FOR ANY SERVICE RELATED QUESTIONS
United States Customers please call: 1-888-880-8368 or contact us at: zephyronline.com/contact
Canada Customers please call: 1-800-361-0799 or Email: [email protected]
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