25
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate.
* The power cord is not
properly connected.
* The power of printer is not
opened.
* Plug the power cord in printer and outlet.
* Switch the printer on.
- The printer status from
DiagTool shows
“
Head
Open
”.
- The LED shows
“
Red
(blinking)
”.
* The printer carriage is open. * Please close the print carriage.
- The printer status from
DiagTool shows
“
Ribbon End
Err.
” Or “
Ribbon Encoder
Err.
”
- The LED shows
“
Red
(blinking)
”.
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section 3.2 to
re-install the ribbon.
- The printer status from
DiagTool shows
“
Out of
Paper
”.
- The LED shows
“
Red
(blinking)
”.
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps on section 3.3 to
reinstall the label roll.
* Calibrate the gap/black mark sensor.
- The printer status from
DiagTool shows
“
Paper
Jam
”.
- The LED shows
“
Red
(blinking)
”.
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
Not Printing
* Cable is not well connected
to serial or USB interface or
parallel port.
* The serial port cable pin
configuration is not pin to pin
connected.
* Re-connect cable to interface.
* Chang a new cable.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* Reload the ribbon again.
* Clean the print head.
* The print density setting is incorrect.
* Print head
’s harness connector is not well
connected with printheat. Turn off the
printer and plug the connector again.
* Check your program if there is a command
PRINT at the end of the file and there
must have CRLF at the end of each
command line.
Memory full
( FLASH / DRAM )
* The space of FLASH/DRAM
is full.
* Delete unused files in the FLASH/DRAM.
Poor Print Quality
* Ribbon and media is loaded
incorrectly
* Dust or adhesive
accumulation on the print
head.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
