Zenitel Phontech CIS 3100, User Handbook Manual, Page: 6 / 76

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SERVICE AND WARRANTY
Zenitel warrants that the product sold by Zenitel substantially confirm with said products
written specifications for a period of up to 24 (twenty-four) months after invoice date.
Notice of claims shall be made to Zenitel within 30 (thirty) calendar days after receipt of the
product. The claim must be registered either online at www.zenitel.com/customer-service/
claims or on RMA form provided by Zenitel through claims@zenitel.com.
a) Delivered batteries are generally not covered by Zenitel warranty terms.
b) Buyer also has an option to extend the 24 (twenty-four) (24) months warranty time at a
separate charge. The details for this are found in the valid pricelist, and has to be settled
before delivery of the products.
c) The product must have been properly stored, installed and used to claim under the warranty.
d) Within the warranty period, the Buyer shall give prompt written notice, if any part of the
product is proven defective in material or workmanship, online either at www.zenitel.com/
customer-service/claims or on RMA form provided by Zenitel through claims@zenitel.com.
e) Zenitel shall not be liable to Buyer or third party claims relevant to accidental or improper
use, wrong installation performed by uncertified technicians, from damage to the product, or
from other circumstances beyond Zenitel’s control.
f) The product shall be returned to Zenitel, subject to prior written consent from Zenitel, in the
form of a RMA reference number (Return Merchandise Authorization). The product shall be
returned immediately, and no later than 60 days after RMA reference number has been
received. Returned products in lack of such reference, will not be accepted by Zenitel and
returned to Buyer at Buyer’s cost.
g) The cost of the return shipment is to be covered by the Buyer. Zenitel will cover the cost of
shipment for replacement parts.
h) Zenitel decides whether a defective part shall be replaced, returned to factory for repair or
being repaired onboard the vessel or on site.
i) If repair/change of parts is to be done onboard the vessel or on site, Zenitel shall approve by
certification the company/technician doing the labor on their behalf.
After the repair is done onboard the vessel or on site, Zenitel will, based on the repair report,
decide if the mentioned repair is a warranty matter or not. If it is a warranty matter, Zenitel
will cover labor time up to 4 hours, and spare parts to correct the fault. Service technician’s
preparation, travelling time and travelling expenses, if any, are for the account of the Buyer.
j) If Zenitel has to deliver new parts to solve a warranty matter before the claimed product is
received for inspection and acceptance, Zenitel will invoice the new part with standard order
terms at shipment, and then issue a credit note when the defective part has been received by
Zenitel and approved as warranty by quality department.
k) Repair or replacement of parts in a configuration done by Zenitel during the warranty period,
has no effect on the expiration of the warranty for a complete project delivery, and does not
give rise to a renewal or extension of the warranty period for the configuration.
UTILIZATION:
This equipment is not to be disposed in normal waste, but be handled in accordance with
applicable waste disposal regulations in the country where the equipment is used