FAQ
1
.Whythe
smart
switch
didn'tappearintheBluetoothlistofphonesetting?
Inordertoensurethatthe
smartswitch
cannotbeconnectedbyothers,
smartswitch
won'tappearinthesettinglist.JustopentheAPPwithBluetoothenabledandthe
smartswitch
willshowup.
2
.Whythe
smartswitch
didn'tappearintheappafterIopenedthephoneBluetooth?
Inordertoensuretheprivacyofthe
smartswitch
,the
smartswitch
needstobe
successfullyconnectedwiththephonewithinoneminuteafterpoweringon.If
morethanoneminute,please
restart
yoursmartswitch.
9
3 Howtorestorefactorysettings?
.
Method1:
Longpress(>8seconds)torestorefactorysettings.WhentheblueLEDflashes
slowlyfor3times,showingthefactoryrestissuccessful.
Method2:
Afterconnectingthedevice,gototheAPPandlongpressthedeviceicon,click
onthe“
Deviceinformation”onthepop-outscreentorestorefactorysettings.
Note:
Onceyouresetyourdevices,theywillnolongerappearinyourappandwill
needtobeaddedagain.
4
.
Canmultipleuserscontrolthesamesetofsmartdevices?
Yes.Youandotherpeopleyousharecontrolwithcanlogintotheapponmultiple
devicesandcontrolthesamesetofsmartdevices.Ifthereisonlyonedevice,only
onemobilephonecanbeconnectedatatime.
5
.
CanIlogintotheapponmultipledevices?
Yes,youcaninstalltheappandloginusingthesameaccountonmultiple
devices.
6
.
I’mhavingtroubleaddingsmartdevicestotheapp.WhatcanIdo?
Trythefollowing:
Makesureyou’rewithinrangeofthesmartdevice(about50feet).
Makesuretoturnonthebluetoothonyoursmartphonedevice.
Makesurethedeviceispoweron.
Ensurethedeviceisin'brightupandfadegradually'mode.Ifnot,pleasedoa
factoryreset.
Trytorestartthesmartdevice.
Trytorestartyourphone.
Performfactoryresetofthedevice.
