Troubleshooting
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Zendure does not charge when connected to a power source
Make sure that your Zendure is connected to a compatible powered USB port as outlined
in the “Charging your Zendure” section of this manual.
Check that the power source is activated. If connected to a computer, make sure the
computer is turned on. If connected to a wall charger, ensure that the power outlet is
active.
Your Zendure’s multi-protection system may have been engaged. Please refer to the
“Multi-protection system” section of this manual.
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Zendure does not charge other devices
Ensure that the device is a 5V powered device, and it draws over 80mA of current.
Zendure’s auto-charge capability may not be compatible with all devices. Press the power
button to activate your Zendure.
Ensure that your Zendure is charged. Please refer to the “Charging your Zendure” section
of this manual.
Your Zendure’s multi-protection system may have been engaged.
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Multi-protection system
To enhance product safety and reduce the risk of permanent damage, your Zendure is
equipped with a protection system that temporarily deactivates the device in a number of
circumstances, including product overheating, electrical overload, short circuits and
connection to an incompatible device. If your Zendure’s multi-protection system is
engaged, please follow these steps to reactivate it:
1. Disconnect all cables and devices from your Zendure.
2. If your Zendure is wet, dry it thoroughly with a cloth. If there is moisture in the USB
ports, allow the Zendure to dry thoroughly. Do not place fingers or a foreign object inside
your Zendure’s ports to expedite drying.
3. If your Zendure has been exposed to a temperature outside of its specified operating
range, return it to an environment suitable for operation, taking care to avoid moisture
condensation. Keep your Zendure in a suitable environment for at least one hour before
attempting to reset the device.
4. Press the power button to reactivate your Zendure. The status lights should turn on at
this time. If the status lights do not turn on, try to charge the Zendure with a wall charger.
