10
11
TROUBLESHOOTING
Should you encounter installation difficulties or issues with device communication, the following checklist of common issues
and causes should help resolve your issues. If you still continue to experience issues, please contact your place of purchase.
NO OR POOR PICTURE QUALITY:
• Connected and powered? Double check all HDMI, Ethernet and power cables are firmly connected into the correct
ports an all devices are correctly powered.
• Cable length? Are you approaching the maximum distance of the cable (70m) if so, adjust the picture quality or try using
an additional extender kit to go further distance. Cables bundled together may cause cross talk and further degrade
signal quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded patch leads as interconnects
between them, can significantly reduce signal strength. Use solid core straight through connections wherever possible.
• If you reduce the resolution of the source do you get a picture? If so, this suggests a conflicting resolution between source and
display or a bandwidth capacity issue with your cable. Check all inputs and outputs share the same resolution capabilities.
• Picture ‘snow’ / HD ‘noise’ signifies a failure to fully establish a signal and can often be caused by poorly terminated RJ45
connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Pink or off-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID from the
matrix. Try re-booting matrix and all source devices to force the re-reading of the EDID.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can vary,
Always use good quality leads and cables and try swapping cables that are known to be working into the solution to see
if this improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emitters should be fixed firmly over infrared sensors of sources. Receivers should be attached to displays ensuring a
clear line of sight to the remote control used to operate. Each IR port has an LED, when correctly installed the LED will
flash red when IR is transmitting and flashes green when IR is being received
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is
transmitting a signal by viewing the remote handset sensor though a digital camera/camera phone. The sensor
should flash when a button on the handset is held down.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and receivers
are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals
FRONT PANEL LED VALUES
SYSTEM HEALTH LED
• Solid red - Powering on or fault
found
• Solid green - System healthy
CLOUD LED:
• Solid red - Not connected to
the cloud
• Solid green - Connected to
our cloud
NETWORK LED:
• Solid red - No network cable connected
• Flashing yellow - Discovering IP address
• Solid yellow - Have IP but can’t ping
router
• Flashing green - Cannot reach internet
• Solid green - Network healthy
WARRANTY INFORMATION
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also have other
legal rights that vary by state, province or jurisdiction. The disclaimers, exclusions,
and limitations of liability under this Limited Warranty will not apply to the extent
prohibited by applicable law. For a full description of your legal rights you should
refer to the laws applicable in your jurisdiction and you may wish to contact a
relevant consumer advisory service.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Zektor US Inc. (“Zektor”), 12635 Danielson Court, Suites 201/202/203, Poway,
CA, 92064, warrants to the owner of the enclosed product that the product
contained in this box (“Product”) will be free from defects in materials and
workmanship for a period of three years from the date of delivery following
the original purchase (the “Warranty Period”), or if this product has been
professionally installed, the warranty start date is from the date your installer
purchased the item, not your system commissioning date. Please check with
your installer for their purchase date. If the Product fails to conform to this Limited
Warranty during the Warranty Period, Zektor will, at its sole discretion, either (a)
repair or replace any defective Product or component; or (b) accept the return
of the Product and refund the money actually paid by the original purchaser
for the Product. Repair or replacement may be made with a new or refurbished
product or components, at Zektor’s sole discretion.
If the Product or a component incorporated within it is no longer available,
Zektor may replace the Product with a similar product of similar function, at
Zektor’s sole discretion. This is your sole and exclusive remedy for breach of
this Limited Warranty. Any Product that has either been repaired or replaced
under this Limited Warranty will be covered by the terms of this Limited Warranty
for the longer of ninety (90) days from the date of delivery or the remaining
Warranty Period. This Limited Warranty is transferable from the original purchaser
to subsequent owners, but the Warranty Period will not be extended in duration
or expanded in coverage for any such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satisfied with
this Product for any reason, you may return it in its original condition within thirty
(30) days of the original purchase and receive a full refund. If this a professionally
installed product, you must check with your installer regarding their own returns
policy.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER
THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the owner of the Product
must (a) notify Zektor of the intention to claim by emailing [email protected]
during the Warranty Period and providing a description of the alleged failure,
and (b) comply with Zektor’s return shipping instructions, and (c) ship the Product
at owner’s cost (except where prohibited by applicable law) to Zektor for repair
or replacement. Zektor will have no warranty obligations with respect to a
returned Product if it determines, in its reasonable discretion after examination
of the returned Product that the Product is an Ineligible Product (defined below).
Zektor will bear all costs of return shipping to owner, except with respect to any
Ineligible Product, for which owner will bear all shipping costs.
4. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This warranty does not cover the following (collectively “Ineligible Products”):
Products marked as “sample” or sold “AS IS”; or Products that have been
subject to: (a) modifications, alterations, tampering, or improper maintenance
or repairs; (b) handling, storage, installation, testing, or use not in accordance
with the Installation Guide or other instructions provided by Zektor; (c) abuse or
misuse of the Product; (d) breakdowns, fluctuations, or interruptions in electric
power or the telecommunications network; or (e) Acts of God, including
lightning, fire, flood, tornado, earthquake, or hurricane. This warranty does not
cover consumable parts, including batteries, unless damage is due to defects
in materials or workmanship of the Product, or software (even if packaged
or sold with the product). Zektor recommends that you use only authorized
service providers for maintenance or repair. Unauthorized use of the Product or
software can impair the Product’s performance and may invalidate this Limited
Warranty. Zektor does not warrant that operation of the Product will be error-free
or uninterrupted or that the Product will in every case process all data correctly.
5. DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, and to the maximum extent
permitted by applicable law, Zektor disclaims all express, implied, and statutory
warranties and conditions with respect to the product, including the implied
warranties of merchantability, fitness for a particular purpose. To the maximum
extent permitted by applicable law, also limits the duration of any implied
warranties or conditions to the duration of this limited warranty.
6. LIMITATION OF DAMAGES
In addition to the above warranty disclaimers, in no event will Zektor be liable
for any consequential, incidental, exemplary, or special damages, including
any damages for lost data or lost profits, arising from or relating to this limited
warranty or the product, and Zektor’s total cumulative liability arising from
or related to this limited warranty or the product will not exceed the amount
actually paid for the product by the original purchaser.
7. LIMITATION OF LIABILITY
Zektor disclaims all liability of any kind of Zektor’s suppliers. The Zektor online
services (“services”) may provide you information (“product information”)
regarding your products performance and/or peripherals connected to your
product (“product peripherals”). The type of product peripherals that may be
connected to your product may change from time to time. Without limiting the
generality of the disclaimers above, all product information is provided for your
convenience, “as is”, and “as available”. Zektor does not represent, warrant, or
guarantee that product information will be available, accurate, or reliable. You
use all product information, the services, and the product at your own discretion
and risk. You will be solely responsible for (and Zektor disclaims) any and all loss,
liability, or damages, including to your hvac system, plumbing, home, product,
product peripherals, computer, mobile device, and all other items and pets
in your home, resulting from your use of the product information, services, or
product.
Product information provided by the services is not intended as a substitute for
direct means of obtaining the information.
8. VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY
Some jurisdictions do not allow limitations on how long an implied warranty lasts
or exclusions/limitations on incidental or consequential damages, so some of
the limitations set out above may not apply to you
COPYRIGHT NOTICE
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its part translated into any language or computer
file, in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or otherwise) without express written permission and consent from
Zektor US Inc.
© Copyright 2018 Zektor US Inc. All Rights Reserved.
Version1 - March 2019
