19
Warranty Information
Warranty Policy
ZEKTOR, LLC warrants this product against defects in material and workmanship under normal use
and service for one year from the original date of purchase. ZEKTOR, at its option, shall repair or
replace the defective unit covered by this warranty.
In order to keep this warranty in effect, the product must have been handled and used as prescribed
in the instructions accompanying this warranty. This warranty does not cover any damage due to
accident, misuse, abuse, or negligence. This warranty is valid only if the product is used as speci-
fied in the product documentation.
Repair or replacement, as provided under this warranty, is your exclusive remedy. ZEKTOR shall
not be liable for any incidental or consequential damages. Implied warranties of merchantability and
fitness for a particular purpose on this product are limited in duration to the duration of this warranty.
Some states/countries do not allow the exclusion or limitation of incidental or consequential dam-
ages, so the above limitation or exclusion may not apply to you. Some states/countries do not allow
limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights that vary from state to
state and country to country.
Return & Exchange
Shipment of product is as advertised by product. Upon receipt of merchandise inspect product care-
fully, should you find that the product does not meet your expectations, or satisfaction, contact us
at once and tell us your concerns, so we may make every effort to satisfy your purchase.
Instructions for returning items
Please retain the dated sales receipt as evidence of the date of purchase. You will need it for any
warranty service. If you bought the product through a dealer, installer, or reseller, you will need to
return the product to the point of sale.
E-Mail us, or call us, using the information listed under
“Customer Service Contact Information”
on
the following page, for a Return to Manufacturer Authorization (RMA) number. Describe briefly the
reasons for your requested return. You must receive an RMA # before you return any goods to us,
the RMA # must appear on your return packing label or on the outside of the box, Merchandise with-
out a RMA # will be refused. RMA's are valid for twenty (20) days from date of issuance. All returned
merchandise must be shipped in the original packaging. If it is not in the original packaging, ZEK-
TOR will not be held liable for damage during shipment. Shipments of returns must be prepaid, and
we will not accept COD returns.