Zeiss Humphrey II-i series, User Manual

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Humphrey Field Analyzer II-
i
series User Manual 2660021145640 A
Networking Reference I-31
Network Troubleshooting Error Messages
The tables below contain networking error messages that might display on your HFA II- i . Users in
the U.S. who are unable to resolve their problem using this resource should contact Carl Zeiss
Meditec Customer Care for assistance, at 1-800-341-6968. Outside the U.S., contact your local Carl
Zeiss Meditec distributor.
Specific Networking Error Messages
Several error messages are two-part messages. The first part states what operation was being
performed and the second part states what error condition was identified. Examples of conditions
and what to do if the condition is encountered are shown in
Table I.2 below.
Examples of Operations:
• “Error occurred archiving the database. <Specific condition>”
• “Error occurred creating archive folder. <Specific condition>”
• “Error occurred retrieving data. <Specific condition>”
• “Error occurred retrieving <other-
i
nstrument s/n> data. <Specific condition>”
• “Backup to File Server failed. <Specific condition>”
• “Restore from File Server failed. <Specific condition>”
Table I.2 Specific Networking Error Messages
Possible Specific Condition What to do
“Disk on server is full.” • Free up disk space on server.
“Cannot find server. Check network connection and settings
and try again.” • Check network cable.
• Check network settings (IP address, subnet mask, Gateway
address).
“Cannot login to server. Check user name and password and
try again.” • Verify user name and password for specific operation is set
correctly.
“Cannot find specified folder. Ensure folder exists on the
server and try again.” • Verify the root folder and any required sub-folders are present on
the server.
“Cannot write to remote folder. Check permissions on the
server and try again.” • Verify that permissions for accessing the appropriate folders on
the server are set correct.
• Verify that FTP permissions are correct.
“Corrupt file: <file name>.”
a
• Delete the file and replace with a good copy from your system
backup.
“Error creating temporary database.” • Unrecoverable write error on hard drive - replace hard drive.
“Error extracting database from <file name>.”
a
• Verify the TAR file on server using WinZip or comparable tool.
• Verify Network connection (possible lost data due to faulty
connection).
• Unrecoverable write error on hard drive - replace hard drive.