zBoost
®
TRIO Xtreme REACH ZB585X Manual
zBoost
®
TRIO Xtreme REACH ZB585X Manual
12
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Frequently Asked Questions
What can I expect my cell phone signal range and strength to be inside my home?
The closer you are to the base, the stronger the signal. This will vary with different conditions. Some
of the conditions that will affect the improved data coverage area are signal strength outdoors, the
type of building materials in the home, the placement of the unit and the antenna’s proximity to
cellular towers.
You can expect that your indoor coverage will be improved. You will experience faster, more reliable
data where you didn’t before. The degree of improvement will depend upon many factors. The
intent of zBoost products are to bring outside coverage inside. Just as the signal bars move up and
down when outside, the boosted signal will fl uctuate in a similar fashion.
Is a cellular phone signal booster the same as a wireless router; will it help my WiFi signal?
The zBoost unit will not help your WiFi service. The WiFi in your home operates on a different
frequency.
Why isn’t my cell phone indicating more signal with more bars?
You may not always observe more bars on your signal meter because of the signal spreading out
from the antenna. If your phone has a dB meter, 3 dB is a signifi cant increase of 2x, 6 dB is 4x, and
10 dB is 10x. On a four bar phone, one "bar" equals about 10 dB.
The increase in signal you will see depends upon:
•
The level of signal at the External Antenna (outdoor)
•
The care of the antenna placement (two feet away from metal, adequate antenna
separation [15 vertical feet of separation is recommended])
•
The signal already present inside (related to building losses)
•
The distance of your phone/device from the Base Unit (signal spreads or diminishes rapidly
with distance.)
There are usually several mobile devices in use at one time in my home, will your product
boost all of our signals simultaneously?
The zBoost TRIO Xtreme REACH is designed to cover multiple signals simultaneously and will
allow multiple users to operate at the same time.
Does the zBoost work if you have no bars?
No, if no signal is present outdoors zBoost products will not work for you. Also, keep in mind if your
best signal is 1 bar at the External Antenna, your coverage will be limited to a small room.
Limited 2 Year Warranty
Warranty Registration at www.zBoost.com
zBoost warrants this zBoost product to be free from defects in material and workmanship under
normal use for the warranty period of two years.
Who Is Covered?
You must have proof of purchase to receive warranty service. A sales receipt or other
documentation showing the product purchased and the purchase date is considered proof of
purchase. This limited warranty extends only to the original consumer purchaser or any person
receiving the product as a gift from the original consumer purchaser and to no other purchaser or
transferee.
What is Covered?
Warranty coverage begins the day you purchase the product. For two years from the original
date, the zBoost Cell Phone Signal Booster will be repaired or replaced with a new, repaired,
refurbished or comparable product (whichever is deemed necessary by zBoost) if it becomes
defective or inoperative. The exchange will be made without charge to you for parts and labor. You
will be responsible for the cost of shipping to the location designated by zBoost. If zBoost cannot
reasonably repair or replace the unit then zBoost may, at its sole discretion, refund the price you
paid for the product or the price of the unit.
All products, including replacement products, are covered only for the original warranty period.
When the warranty on the original product expires, the warranty on the replacement product also
expires.
What is Excluded?
Your warranty does NOT cover:
•
Labor charges for set up of the unit.
•
Product replacement because of misuse, accident, lightning damage, unauthorized repair or
other cause not within the control of zBoost.
•
Incidental or consequential damages resulting from the product. Some states do not allow
the exclusion of incidental or consequential damages, so the above exclusion may not apply
to you.
•
Any modifi cations or other changes to the product, including but not limited to software or
hardware modifi cations in any way other than as expressly authorized by zBoost will void
this limited warranty.
•
Product that has been modifi ed or adapted to enable it to operate in any country other than
the country for which it was designed, manufactured, approved and/or authorized, or repair
of products damaged by these modifi cations.
All zBoost products that are packaged with other zBoost accessory products are intended for resale
and use as a single unit, and such product kits are required to be sold to the end user or subsequent
reseller as packaged. The “de-kitting” and sale as a standalone product of any one or more components
of such a product kit is in violation of zBoost’ warranty. No “de-kitted” product will be eligible for return for
any reason. The sale of separate, not-kitted cable, antennas and other accessories is allowed and fully
warranted
Warranty Information
