Zaxcom Control Surfaces User’s Manual _____________________________
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Chapter 4
15
Chapter 4
– Zaxcom Warranty Policy and Limitations
Zaxcom Inc. values your business and always attempts to provide you with the very best service.
No limited warranty is provided by Zaxcom unless your Zaxcom Deva Mix-8/Mix-12 (“Product”) was purchased from an authorized distributer
or authorized reseller. Distributers may sell Product to resellers who then sell Product to end users. Please see below for warranty
information or obtaining service. No warranty service is provided unless the Product is returned to Zaxcom Inc. or a Zaxcom dealer in the
region where the Product was first shipped by Zaxcom.
Warranty Policy
Zaxcom Product carries a Standard Warranty Period of one (1) year.
NOTE:
The warranty period commences from the date of delivery from the Zaxcom dealer or reseller to the end user.
There are no warranties which extend beyond the face of the Zaxcom limited warranty. Zaxcom disclaims all other warranties, express or
implied, regarding the Product, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. In the
United States, some laws do not allow the exclusion of the implied warranties.
Return Material Authorization (RMA)
No Product may be returned directly to Zaxcom without first contacting Zaxcom for a Return Material Authorization (“RMA”) number. If it is
determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return,
i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid
and insured to the address on the RMA in an approved shipping container. Your original box and packaging materials should be kept for storing
or shipping your Product. To request an RMA, please contact Zaxcom by telephone. There is an RMA form on the Zaxcom website. Please
fill out the form and return it with the Product for repair. Zaxcom will return the warranty repair via 2
nd
day UPS or FedEx at their discretion.
If overnight service is required, a FedEx or UPS account number must be provided to Zaxcom to cover the shipping expenses.
Warranty Limitations
Zaxcom’s limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and
workmanship and will conform to Zaxcom’s specification for the particular Product.
Limitation of Remedies
Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.
Zaxcom may elect which remedy or combination of remedies to provide in its sole discretion. Zaxcom shall have a reasonable time after
determining that a defective Product exists to repair or replace a defective Product. Zaxcom’s replacement Product under its limited warranty
will be manufactured from new and serviceable used parts. Zaxcom’s warranty applies to repaired or replaced Product for the balance of the
applicable period of the original warranty or thirty days from the date of shipment of a repaired or replaced Product, whichever is longer.
Limitation of Damages
Zaxcom’s entire liability for any defective Product shall, in no event, exceed the purchase price for the defective Product. This limitation
applies even if Zaxcom cannot or does not repair or replace any defective Product and your exclusive remedy fails of its essential purpose.
No Consequential or Other Damages
Zaxcom has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the cost of recovery of
lost data, lost profits and the cost of the installation or removal of any Product, the installation of replacement Product, and any inspection,
testing or redesign caused by any defect or by the repair or replacement of Product arising from a defect in any Product.
In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not
apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Your Use of the Product
Zaxcom will have no liability for any Product returned if Zaxcom determines that:
The Product was stolen.
The asserted defect:
1.
Is not present,
2.
Cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than Zaxcom, or
3.
Is attributable to misuse, improper installation, alteration, including removing or obliterating labels and opening or removing external
covers (unless authorized to do so by Zaxcom or an authorized Service Center), accident or mishandling while in the possession of
someone other than Zaxcom.
The Product was not sold to you as new.
Additional Limitations on Warranty
Zaxcom’s warranty does not cover Product, which has been received improperly packaged, altered or physically abused.
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