Troubleshooting Tips
Troubleshooting Tips:
In rare cases that something goes wrong with your massager, the
following are commonly encountered issues and how to solve them.
Please review all procedures before calling our office for further
instruction.
The Massager Is Not Working:
Problem: Not Plugged
Solution: Plug the product in
Problem: The Massager has Auto Shut off feature after a 20-minute
cycle.
Solution: Press the On/Off button
Problem: The product has been overused past the 45 min recommend
ed use time
Solution: Let product cool for 1-hour, especially if hot to the touch
Problem: There is too much weight placed on the massage heads (Such
as standing on the massage units)
Solution: Remove heavy load from the program
The product is Hot to the touch (more than warm)
Problem: Continuous Over-use of the product has led to its overheating.
Solution: Unplug the device for 1 hour before use once more.
Problem: The product is being used in extreme temperatures
Solution: Place the product in a cooler area for 1 hour before use once
more.
Soft Massage Sound Coming from Product:
Problem: This sound is normal and is quieter than any other massager
on the market. It is caused by the massage motors.
Solution: The sound is normal and not defective.
*In the case of more severe issues such as defects, excessive noise and
other related issues call our offices at Zarifa USA.
Prohibited Uses:
Do not use the massager in a highly humid environment such as a
bathroom or sauna.
Do not use the massager immediately after a sharp change in tempera
ture.
Do not use this massager in an industrial environment or a place with
highly corrosive gasses and/or dust build up.
People Who Shouldn't Use Product:
Pregnant Women
People with inflammatory or rare skin conditions.
Patients with osteoporosis
Patients with heart disorders and/or Patients with a pacemaker.
Patients with a high fever
Minor's under the age of 18.
People who do not feel well or have low energy.
Those who are wet.
People under the influence of drugs or alcohol.
Consult with your doctor if you have recently undergone surgery.
People Sensitive to Heat.
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