Zanussi ZWY 61035SI, User Manual, Page: 15 / 20

TROUBLESHOOTING
WARNING! Refer to Safety chapters.
INTRODUCTION
The appliance does not start or it stops during
operation.
First try to find a solution to the problem (refer to
the table). If the problem persists, contact the
Authorised Service Centre.
With some problems, the acoustic signals
operate and the display shows an alarm
code:
•
- The appliance does not fill with water
properly.
• - The appliance does not drain the water.
• - The appliance lid or drum doors are
open or not closed correctly. Please check
both!
• - The mains supply is unstable. Wait until
the mains supply is stable.
• - No communication between electronic
elements of the appliance. Switch off and
switch on again.
WARNING! Deactivate the appliance
before you do the checks.
POSSIBLE FAILURES
Problem Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance lid and drum doors are closed proper-
ly.
• Make sure that there is not a damaged fuse in the fuse box.
• Make sure that the Start/Pause has been pressed.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Deactivate the Child Lock function if it is on.
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filters of the inlet hoses and the filters of the
valves are not clogged. Refer to “Care and cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is correct.
The appliance does not fill
with water and drain imme-
diately.
• Make sure that the drain hose is in the correct position. The hose
may be too low.
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain phase.
• Set the drain option if you set an option which ends with water in
the drum.
• Make sure that the drain filter is not clogged. Clean the filter, if nec-
essary. Refer to 'Care and cleaning'.
• If problem remains please contact the Authorised Service Centre.
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