manufacturer is not responsible for damages
caused by low temperatures.
Troubleshooting
WARNING!
Refer to Safety chapters.
Introduction
The start of the appliance does not occur or it
stops during operation.
First try to find a solution to the problem (refer
to the table). If not, contact the Authorised
Service Centre.
With some problems, the acoustic signals
operate and the display shows an alarm
code:
•
- The appliance does not fill with water
properly.
•
- The appliance does not drain the
water.
•
- The appliance lid or drum doors are
open or not closed correctly. Please check
both!
•
- The mains supply is unstable. Wait
until the mains supply is stable.
•
- No communication between
electronic elements of the appliance. Switch
off and switch on again.
WARNING!
Deactivate the appliance before you
do the checks.
Possible failures
Problem
Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the mains socket.
• Make sure that the appliance lid and drum doors are closed properly.
• Make sure that there is not a damaged fuse in the fuse box.
• Make sure that the Start/Pause has been pressed.
• If the delay start is set, cancel the setting or wait for the end of count-
down.
• Deactivate the Child Lock function if it is on.
The appliance does not fill
with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too low. For
this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter of the inlet hose and the filter of the valve are
not clogged. Refer to “Care and cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is correct.
The appliance does not drain
the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
• Set the drain option if you set a programme without drain phase.
• Set the drain option if you set an option which ends with water in the
drum.
• If above mentioned solutions do not help, contact the Authorised
Service Centre (as the filter of the drain pump may be clogged).
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Summary of Contents for ZWQ 61015WA
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