Problems
Causes
The washing machine
doesn’t rinse or doesn’t
empty:
• the drain hose is blocked or bent,
• the drainage filter is obstructed,
• the out of balance detector has been activated : washing is unevenly distrib-
uted in the drum,
• the “Drain” programme or “Night Silence Plus” or “Rinse hold” option have
been selected,
• the height of the drainage U-piece is unsuitable.
You have found water
around the washing ma-
chine:
• too much detergent has caused foam to overflow,
• the detergent is unsuitable for machine washing,
• the drainage U-piece isn’t attached correctly,
• the drainage filter hasn’t been put back in place,
• the water inlet hose is leaking.
Wash is unsatisfactory:
• the detergent is unsuitable for machine washing,
• there is too much washing in the drum,
• the wash cycle is unsuitable,
• there isn’t enough detergent.
The appliance vibrates, is
noisy:
• all packaging have not been removed from the appliance (see installation
section),
• the appliance isn’t level and is unbalanced,
• the appliance is too close to the wall or furniture,
• washing is unevenly distributed in the drum, the load is too small,
• the appliance is in running in period, noise will disappear with time.
The wash cycle is much
too long:
• the water inlet filters are dirty,
• the power or water supply has been cut off,
• the motor overheating detector has been activated,
• the water inlet temperature is lower than usual,
• the foam detection security system has been activated (too much detergent)
and the washing machine has begun draining the foam,
• the out of balance detector has been activated: an extra phase has been
added to distribute washing more evenly in the drum.
The washing machine
stops during a wash cycle:
• the water or electricity supply is defective,
• a Rinse hold has been selected,
• the drum shutters are open.
The lid doesn’t open at the
end of the cycle:
• the temperature inside the drum is too high,
• the lid unlocks 1 - 2 minutes after the end of the cycle.
Softener runs directly into
the drum when filling the
dispenser box:
• you have gone past the MAX indicator.
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