Problem
Possible cause
Remedy
The hob deactivates.
You put something on the sen-
sor field .
Remove the object from the
sensor field.
Residual heat indicator does
not come on.
The zone is not hot because it
operated only for a short time
or the sensor is damaged.
If the zone operated sufficiently
long to be hot, speak to an Au-
thorised Service Centre.
Automatic Heat Up does not
operate.
The zone is hot.
Let the zone become suffi-
ciently cool.
The highest heat setting is set.
The highest heat setting has
the same power as the func-
tion.
The heat setting changes be-
tween two levels.
Power management operates.
Refer to "Daily use".
The sensor fields become hot.
The cookware is too large or
you put it too near to the con-
trols.
Put large cookware on the rear
zones if possible.
comes on.
Child Safety Device or Lock
operates.
Refer to "Daily use".
comes on.
There is no cookware on the
zone.
Put cookware on the zone.
The cookware is unsuitable.
Use suitable cookware. Refer
to "Hints and tips".
The diameter of the bottom of
the cookware is too small for
the zone.
Use cookware with correct di-
mensions. Refer to "Technical
data".
and a number come on.
There is an error in the hob.
Deactivate the hob and acti-
vate it again after 30 seconds.
If comes on again, discon-
nect the hob from the electrical
supply. After 30 seconds, con-
nect the hob again. If the prob-
lem continues, speak to an Au-
thorised Service Centre.
You can hear a constant beep
noise.
The electrical connection is in-
correct.
Disconnect the hob from the
electrical supply. Ask a quali-
fied electrician to check the in-
stallation.
IF YOU CANNOT FIND A SOLUTION...
If you cannot find a solution to the problem yourself,
contact your dealer or an Authorised Service
Centre. Give the data from the rating plate. Give
also three digit letter code for the glass ceramic (it
is in the corner of the glass surface) and an error
message that comes on. Make sure, you operated
the hob correctly. If not the servicing by a service
technician or dealer will not be free of charge, also
during the warranty period. The instructions about
the Service Centre and conditions of guarantee are
in the guarantee booklet.
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